Users Guide

Table 51. Remote Collectors (continued)
Field Description
● Validation failed — SupportAssist Enterprise could not
verify if the remote server meets the prerequisites for
setting up the Remote Collector.
● Low disk space — The free hard-drive space on the
server where the Remote Collector is set up is less than
500 MB.
● Connection initiated — Displayed when a connection is
initiated while connecting to the SupportAssist server.
Related tasks
Setting up Remote Collector on page 80
Viewing collections for devices associated with a Remote Collector on page 82
Viewing the Remote Collector overview pane on page 82
Viewing devices associated with a Remote Collector on page 83
Editing Remote Collector on page 83
Deleting Remote Collector on page 84
Set Up Remote Collector
The Set Up Remote Collector window allows you to set up a Remote Collector. The following table provides information about
the items displayed in the Set Up Remote Collector window.
Table 52. Set Up Remote Collector
Field Description
Host name / IP address The host name or IP address of the serve where you want to
set up the Remote Collector.
Name (Optional) An optional name that you want to use for identifying the
Remote Collector in SupportAssist Enterprise.
User name The user name required to connect to the server where you
want to set up the Remote Collector.
Password The password required to connect to the server where you
want to set up the Remote Collector.
IP address / range The IP address or IP address range of the devices that you
want to associate with the Remote Collector.
Add IP address range Click to open an additional IP address or IP address range
field.
The remote server connects to the internet through a
proxy server
Select to enter details of the proxy server through which the
remote server connects to the internet.
Host name / IP address The host name or IP address of the proxy server.
Port The port number used by the proxy server.
Requires authentication Select this option if a user name and password are required to
connect to the proxy server.
Username The user name required to connect to the proxy server.
Password The password required to connect to the proxy server.
Proxy Exclusion List The IP address range or ranges of devices to which the
Remote Collector must communicate directly and not through
the proxy server. IP address of devices that communicate
through https protocol must be included in the proxy
exclusion list. Examples of devices that communicate through
192 SupportAssist Enterprise user interface