Users Guide

Table Of Contents
Multiple Device Collection pane
The Multiple Device Collection pane displays the status of the collection from multiple devices. This Multiple Device
Collection pane is displayed in the Devices page while the collection of system information from multiple devices is in progress.
The Multiple Device Collection pane displays the following:
Progress bar that indicates the collection status
Collections status message
Number of completed collections and the total number of collections
Name assigned to the collection
The Cancel button enables you to cancel the collection at any time.
NOTE: After the collection of system information is completed, the Multiple Device Collection pane closes automatically,
and the collection details are displayed in the Collections page.
Device Groups page
The Device Groups page allows you to create and manage devices groups.
The Create Device Group option available at the top of the Device Groups page enables you to create a new device group.
At the top of the Device Groups page, the navigation trail is displayed.
The Select group actions list enables you to select an action that you want to perform on the group. The following are the
available actions:
Manage Devices To add or remove devices from a device group.
Manage Contacts To provide the contact information and parts dispatch information for each device type included in a
device group.
Edit/Delete Group To edit the group details or delete a device group.
The following table describes the information displayed in the Device Groups page.
Table 35. Device Groups
Column name Description
Check box Use to select a device group for performing an action.
Name The name of the device group and the total number of devices in the device group.
Description The description that you have provided for the device group.
Related references
Manage Devices on page 179
Manage Contacts on page 180
Edit/Delete Device Group on page 181
Manage Devices
The Manage Devices window allows you to add or remove devices from a device group.
On the Manage Devices window:
The Default pane displays all devices that are not included in the Default group.
The Grouped pane displays devices that are included in the current device group.
The following table provides information about the fields displayed in the Manage Devices window.
Table 36. Manage Devices
Field Description
Name Displays the name, host name, or IP address provided when adding the device.
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