Users Guide

Granting elevated or administrative privileges to users
About this task
You can grant elevated or administrative privileges to users by adding them to specific user groups on the system where
SupportAssist Enterprise is installed. The user groups to which a user must be added to grant elevated or administrative
privileges vary depending on the operating system where SupportAssist Enterprise is installed.
● If SupportAssist Enterprise is installed on Windows, you can grant elevated or administrative privileges through one of the
following methods:
○ Add the user to the SupportAssistAdmins user group. See Adding users to the SupportAssist Enterprise user groups
(Windows).
○ Add the user to the Windows Administrators user group.
● If SupportAssist Enterprise is installed on Linux, you can grant elevated or administrative privileges through one of the
following methods:
○ Add the user to the SupportAssistAdmins user group. See Adding users to the SupportAssist Enterprise user groups
(Linux).
○ Add the user to the Linux root group.
Adding users to the SupportAssist Enterprise user
groups (Windows)
Prerequisites
Ensure that you are logged in to the server where SupportAssist Enterprise is installed with administrator privileges.
Steps
1. Open the command prompt window.
2. To add an existing user account to a SupportAssist Enterprise user group, use the following syntax: net localgroup
SupportAssist_Enterprise_user_group_name user_name.
For example:
● To add an existing user account (for example, User1) to the SupportAssistAdmins user group, type net localgroup
SupportAssistAdmins User1 and press Enter.
● To add an existing user account (for example, User2) to the SupportAssistUsers user group, type net localgroup
SupportAssistUsers User2 and press Enter.
Adding users to the SupportAssist Enterprise user
groups (Linux)
Prerequisites
Ensure that you are logged in to the server where SupportAssist Enterprise is installed with root privileges.
Steps
1. Open the terminal window.
2. To create a new user account and add the user account to a SupportAssist Enterprise user group, use the following syntax:
useradd –G SupportAssist_Enterprise_user_group_name User_name
For example:
● To create a new user account (for example, User1) and add it to the SupportAssistAdmins user group, type useradd
–G Supportassistadmins User1 and press Enter.
● To create a new user account (for example, User2) and add it to the SupportAssistUsers user group, type useradd
–G Supportassistusers User2 and press Enter.
3. To add an existing user account to a SupportAssist Enterprise user group, use the following syntax:
usermod –G SupportAssist_Enterprise_user_group_name User_name
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SupportAssist Enterprise user groups