Manualshelf

Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x
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Table Of Contents
● The local system must have internet connectivity for uploading the collected system information to Dell.
● For collecting system information from ESX and ESXi only, ensure that SFCBD and CIMOM are enabled.
Enabling or disabling the automatic collection of
system information on case creation
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 130 and Granting elevated or administrative privileges to users on page 132.
About this task
By default, when a support case is created, SupportAssist Enterprise automatically collects system information from the device
with the issue and sends the information securely to Dell. If required, you can enable or disable the automatic collection of
system information on case creation based on your preference.
NOTE: To receive the full benefits of the support, reporting, and maintenance offering of the ProSupport Plus, ProSupport
Flex for Data Center, or ProSupport One for Data Center service contract for a device, automatic collection of system
information must be enabled.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In Automatically collect system state information, depending on your requirement, select or clear the When a new
support case is created option.
NOTE: By default, the When a new support case is created option is selected.
3. Click Apply.
Related references
Preferences on page 194
Enabling or disabling the periodic collection of system
information from all devices
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 130 and Granting elevated or administrative privileges to users on page 132.
About this task
By default, SupportAssist Enterprise starts collecting system information from all monitored devices at periodic intervals and
sends it securely to Dell. The collection start time is a randomly determined day of every month at 11 PM. If required, you can
enable or disable the periodic collection of system information from all monitored devices based on your preference.
NOTE:
To receive the ProSupport Plus recommendation report by email, periodic collection of system information must be
enabled.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In Automatically collect system state information, depending on your requirement, select or clear the Starting from
day N of every month at 11 PM option.
3. Click Apply.
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Configuring collection settings