Manualshelf

Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x
12345678910
Table Of Contents
配置 SupportAssist Enterprise (Linux) 的 sudo 访问权限...........................................................................................140
确保 SupportAssist Enterprise 应用程序和 SupportAssist 服务器之间的通信成功................................................141
访问 SupportAssist Enterprise 应用程序日志................................................................................................................141
事件风暴处理.....................................................................................................................................................................142
访问上下文相关帮助........................................................................................................................................................ 142
查看 SupportAssist Enterprise 产品信息....................................................................................................................... 142
卸载 SupportAssist Enterprise......................................................................................................................................... 142
卸载 SupportAssist Enterprise (Windows)...............................................................................................................143
卸载 SupportAssist Enterprise (Linux)......................................................................................................................143
在无提示模式下卸载 SupportAssist Enterprise (Linux).........................................................................................144
识别 Dell PowerEdge 服务器的代系...............................................................................................................................144
章 17: 故障排除.............................................................................................................................145
安装 SupportAssist Enterprise ........................................................................................................................................145
SupportAssist Enterprise 注册.........................................................................................................................................146
打开 SupportAssist Enterprise 用户界面....................................................................................................................... 146
登录 SupportAssist Enterprise ........................................................................................................................................146
无法添加设备.....................................................................................................................................................................147
无法添加适配器.................................................................................................................................................................149
无法添加 Remote Collector............................................................................................................................................. 149
断开连接............................................................................................................................................................................. 149
导入多个设备.....................................................................................................................................................................149
未安装 OMSA.................................................................................................................................................................... 150
未配置 SNMP.................................................................................................................................................................... 150
有新版本的 OMSA 可用...................................................................................................................................................150
无法配置 SNMP................................................................................................................................................................. 151
无法验证 SNMP 配置........................................................................................................................................................151
无法安装 OMSA................................................................................................................................................................. 151
无法验证 OMSA 版本.......................................................................................................................................................152
不支持 OMSA.................................................................................................................................................................... 152
无法访问设备.....................................................................................................................................................................152
无法收集系统信息............................................................................................................................................................ 153
没有足够的存储空间来收集系统信息...........................................................................................................................154
无法导出集合.....................................................................................................................................................................155
无法发送系统信息............................................................................................................................................................ 155
身份验证失败.....................................................................................................................................................................155
清除系统事件日志失败....................................................................................................................................................156
通过使用 iDRAC 清除系统事件日志........................................................................................................................ 157
通过使用 OMSA 清除系统事件日志........................................................................................................................ 157
维护模式............................................................................................................................................................................. 157
自动更新.............................................................................................................................................................................158
无法编辑设备凭据............................................................................................................................................................ 158
自动创建案例.....................................................................................................................................................................159
计划任务.............................................................................................................................................................................159
SupportAssist Enterprise 服务.........................................................................................................................................160
确认 SupportAssist Enterprise 服务 (Windows) 的状态........................................................................................160
确认 SupportAssist Enterprise 服务 (Linux) 的状态............................................................................................... 161
其他服务..............................................................................................................................................................................161
安全性..................................................................................................................................................................................161
目录
7