Support Matrix

Supported Dell Remote Access Controllers
Table 4. Remote Access Controllers
Model Remote monitoring
and case creation
Automatic data
collection
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
iDRAC7 Yes Yes Yes Yes
iDRAC8 Yes Yes Yes Yes
NOTE: For collecting system information from an iDRAC, the minimum required iDRAC firmware version is 1.57.
Supported Dell web-scale converged appliances
NOTE: Monitoring of Dell web-scale converged appliances is supported only if the appliances are added in SupportAssist
Enterprise with the iDRAC IP address.
Table 5. Web-scale converged appliances
Model Remote monitoring
and case creation
Automatic data
collection
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
XC430 Yes Yes Yes Yes
XC630 Yes Yes Yes Yes
XC730 Yes Yes Yes Yes
XC6320 Yes Yes Yes Yes
XC720XD Yes Yes Yes Yes
XC730XD Yes Yes Yes Yes
Supported Dell Datacenter Scalable Solutions
NOTE:
Monitoring of Dell Datacenter Scalable Solutions is supported only if the devices are added in SupportAssist
Enterprise with the iDRAC IP address.
Table 6. Datacenter Scalable Solutions
Model Remote monitoring
And case creation
Automatic data
collection
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
DSS 1500 Yes Yes — —
DSS 1510 Yes Yes — —
DSS 2500 Yes Yes — —
Supported hypervisors
Table 7. Hypervisors
Model Remote monitoring
and case creation
Automatic data
collection
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
ESX 4.0 U3 Yes* Yes — —
Overview 7