Support Matrix

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x

Table 1. PowerEdge servers (continued)

Dell server

generation

Model Remote monitoring

and case creation

Automatic data

collection

ProSupport Plus

configuration

reports

ProSupport Plus

recommendation

reports

FC630 Yes Yes Yes Yes

FC830 Yes Yes — —

FM120 Yes Yes Yes Yes

NOTE: SupportAssist Enterprise provides limited support (monitoring, case creation, and data collection) for Dell

PowerEdge FM120x4. To allow SupportAssist Enterprise to monitor this device, you must add each server node or iDRAC

individually in SupportAssist Enterprise.

Supported Dell PowerEdge C-Series servers

Table 2. PowerEdge C-Series servers

Model Remote monitoring

and case creation

Automatic data

collection

ProSupport Plus

configuration

reports

ProSupport Plus

recommendation

reports

C1100 Yes Yes — —

C2100 Yes Yes — —

C6100 Yes Yes — —

C6105 Yes Yes — —

C6145 Yes Yes — —

C4130 Yes Yes — —

C6320 Yes Yes — —

C6320p Yes Yes — —

Supported Dell PowerVault devices

Table 3. PowerVault devices

Model Remote monitoring

And case creation

Automatic data

collection

ProSupport Plus

configuration

reports

ProSupport Plus

recommendation

reports

NX200 Yes Yes Yes Yes

NX300 Yes Yes Yes Yes

NX1950 Yes Yes — —

NX3000 Yes Yes Yes Yes

DL2000 Yes Yes — —

DL2100 Yes Yes — —

DL2200 Yes Yes — —

NOTE: SupportAssist Enterprise can also detect hardware issues with the following Direct Attached Storage devices, if the

server to which the storage device is attached is added (discovered) in SupportAssist Enterprise: PowerVault MD1000,

MD1120, MD1200, MD1220, MD1400, and MD1420. If a critical hardware issue is detected by SupportAssist Enterprise on an

attached storage device, a support case is created for the server to which the storage device is attached.

6 Overview