Support Matrix

Overview
Dell SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking
devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a
hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical Support and sends
you an email notification. Data required for troubleshooting the issue is automatically collected by SupportAssist Enterprise and
sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced,
personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Dell
Technical Support to help you resolve the issue.
NOTE: SupportAssist Enterprise can monitor hardware issues that occur in the Dell server and the Dell networking devices.
For the Dell storage devices, SupportAssist Enterprise can only collect and send system information.
NOTE: SupportAssist Enterprise capabilities available for a device vary depending on the Dell service entitlement of the
device. The primary capabilities of SupportAssist Enterprise are available only for devices with an active ProSupport,
ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service entitlement. For a summary
of the SupportAssist Enterprise capabilities and the Dell service entitlements, see SupportAssist Enterprise capabilities
available with Dell service entitlements.
This document provides information about the supported devices and minimum requirements for installing and using
SupportAssist Enterprise.
Topics:
• Supported servers
• Supported hypervisors
• Supported storage devices
• Supported networking devices
• Supported chassis
• Support for OEM devices
• OMSA version recommended for SupportAssist Enterprise
• Supported operating systems on remote servers
• Minimum requirements for installing and using SupportAssist Enterprise
• SupportAssist Enterprise capabilities available with Dell service contracts
• Related documents and resources
Supported servers
Supported Dell PowerEdge servers
Table 1. PowerEdge servers
Dell server
generation
Model Remote monitoring
and case creation
Automatic data
collection
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
9th 1900 Yes Yes Yes Yes
1950 Yes Yes Yes Yes
1955 Yes Yes Yes Yes
2900 Yes Yes Yes Yes
2950 Yes Yes Yes Yes
2970 Yes Yes Yes Yes
1
Overview 3