Support Matrix

Table 36. SupportAssist Enterprise capabilities and Dell service contracts (continued)
SupportAssist
Enterprise capability
Description Basic
Hardware
ProSupport ProSupport
Plus,
ProSupport
Flex for Data
Center, or
ProSupport
One for Data
Center
firmware recommendations and other
reports.
NOTE: SupportAssist Enterprise also detects hardware issues in devices with a Dell Basic Hardware service contract.
However, a support case is not created automatically for devices with a Basic Hardware service contract.
* Predictive detection of hardware failures is applicable only for the hard drives, backplanes, and expanders of Dell’s 12th and
13th generation of PowerEdge servers that have PowerEdge RAID Controller (PERC) Series 5 to 9. Predictive detection of
hardware failures is available only when SupportAssist Enterprise is configured to periodically collect and send system
information from your devices to Dell.
Related documents and resources
In addition to this guide you can access the following guides available on the Dell Support website.
Table 37. Related documents
Document title How to access the document
Dell EMC SupportAssist Enterprise Version 1.0 Online Help Click the help icon in the SupportAssist Enterprise user
interface.
Dell EMC SupportAssist Enterprise Version 1.0 User's Guide
1. Visit Dell.com/ServiceabilityTools.
2. Click SupportAssist Enterprise.
3. Click Manuals.
Dell EMC SupportAssist Enterprise Version 1.0 Quick Setup
Guide
Dell EMC SupportAssist Enterprise Version 1.0 Reportable
Items
Dell EMC SupportAssist Enterprise Version 1.0 Release Notes
Dell OpenManage Server Administrator Installation Guide Visit Dell.com/OpenManageManuals and click OpenManage
Server Administrator.
Dell OpenManage Server Administrator User’s Guide
iDRAC User’s Guide Visit Dell.com/idracmanuals.
Dell SupportAssist: Alert Policy Visit Dell.com/SupportAssistGroup.
Managing Windows Device Credentials in SupportAssist Using
Service Account
Video tutorials
You can access the following video tutorials related to SupportAssist Enterprise.
Table 38. Video tutorials
Video title How to access the videos
Installing SupportAssist Enterprise Visit the Dell TechCenter channel on YouTube, and click
Playlist. On the playlist, click SupportAssist Enterprise.
Adding devices
Importing multiple devices
28 Overview