Support Matrix

● Edit an account credential.
● Assign a credential profile.
● Edit a credential profile.
● Perform periodic validation of device credentials.
SupportAssist Enterprise capabilities available with
Dell service contracts
The following table provides a comparison of the SupportAssist Enterprise capabilities available with the ProSupport,
ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts.
NOTE: Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise for your Dell
devices. For information on registering SupportAssist Enterprise, see "Registering SupportAssist Enterprise" in the Dell EMC
SupportAssist Enterprise Version 1.0 User's Guide at Dell.com/ServiceabilityTools.
Table 36. SupportAssist Enterprise capabilities and Dell service contracts
SupportAssist
Enterprise capability
Description Basic
Hardware
ProSupport ProSupport
Plus,
ProSupport
Flex for Data
Center, or
ProSupport
One for Data
Center
Proactive detection of
hardware failures
SupportAssist Enterprise receives alerts for
hardware events that occur in monitored
devices and proactively determines if the
alerts indicate a hardware failure.
Predictive detection of
hardware failures*
Intelligent analysis of data collected from a
monitored device is used to predict hardware
failures that may occur in future.
Automated data
collection
Data required for troubleshooting a hardware
failure is automatically collected from the
monitored device and sent securely to Dell.
Automated support
case creation
When a hardware failure is detected either
proactively or predictively, a Service Request
is automatically created with Dell Technical
Support.
Automated email
notification
An email notification about the support case
or issue is automatically sent to your
company’s primary and secondary
SupportAssist Enterprise contacts.
Proactive response
from Dell Technical
Support
A Dell Technical Support agent contacts you
proactively about the support case and helps
you resolve the issue.
Proactive parts
dispatch
Based on examination of the collected
system information, if the Dell Technical
Support agent determines that a part needs
to be replaced to resolve the issue, a
replacement part is dispatched to you with
your consent.
ProSupport Plus
reporting
Data collected periodically by SupportAssist
Enterprise enables Dell to provide you an
insight into your company’s as-maintained
environment configuration with proactive
Overview 27