Support Matrix

NOTE: Installation of SupportAssist Enterprise is not supported on Server Core and Windows Server 2016 Nano Server.

Linux operating systems

● Red Hat Enterprise Linux 7.x

● Red Hat Enterprise Linux 6.x

● Red Hat Enterprise Linux 5.x

● CentOS 7.x

● CentOS 6.x

● Novell SUSE Linux Enterprise Server 12 SP1

● SUSE Linux Enterprise Server 12

● SUSE Linux Enterprise Server 11 SP4

● SUSE Linux Enterprise Server 10 SP4

● Oracle Linux 7.x

● Oracle Linux 6.x

NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.

Web browser requirements

To view the SupportAssist Enterprise user interface, one of the following web browsers is required:

● Internet Explorer 10 or later

● Mozilla Firefox 31 or later

NOTE: SupportAssist Enterprise is not supported on Microsoft Edge web browser.

NOTE: On Linux operating systems, SupportAssist Enterprise can also be viewed using the native web browser version.

NOTE: To open SupportAssist Enterprise by using Internet Explorer:

● In the Security tab, enable Active Scripting.

● In the Advanced tab, enable Play animations in web pages.

Network requirements

The following are the networking requirements on the local system (the server where SupportAssist Enterprise is installed) and

remote devices:

● Internet connection—Standard 1 GbE network or faster.

● The local system must be able to communicate with the SupportAssist server hosted by Dell EMC over HTTPS protocol.

● The local system must be able to connect to the following destinations:

○ https://apidp.dell.com and https://api.dell.com—end point for the Dell EMC hosted SupportAssist server.

○ https://is.us.dell.com/*—the file upload server and related services.

○ https://downloads.dell.com/—for downloading OpenManage Server Administrator (OMSA) and receiving new

SupportAssist Enterprise release information, policy files, and product support files.

NOTE: The downloads.dell.com page uses the Akamai third-party vendor for improved download experience.

○ https://sa-is.us.dell.com/*—for TechDirect integration.

NOTE:

During registration, SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to

http://www.dell.com, which then gets redirected to https://www.dell.com.

The following table lists the network bandwidth requirements for monitoring and collecting system information from devices:

Overview