Setup Guide
Table Of Contents
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Downloading the SupportAssist Enterprise installation package
- Installing SupportAssist Enterprise on Windows
- Installing SupportAssist Enterprise on Linux
- Registering SupportAssist Enterprise
- Installing or upgrading OMSA on the local system
- Configuring SNMP settings of the local system
- Enabling monitoring of the local system
- Setting up SupportAssist Enterprise for a remote device
- Logging in to SupportAssist Enterprise
- Viewing cases and devices
- System information collection settings
- Starting the collection of system information from a device
- Uploading a collection from a disconnected site
- SupportAssist Enterprise user groups
- Related documents and resources
- Setting up SupportAssist Enterprise for the local system
Installing or upgrading OMSA on the local system
Dell OpenManage Server Administrator (OMSA) is required for monitoring hardware issues that may occur on the local system.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user
privileges, see SupportAssist Enterprise user groups.
Steps
1. On the Devices page, select the local system.
The device overview pane is displayed at the right side of the Devices page.
2. From the Tasks list, select Install / Upgrade OMSA.
The Status column displays the status of the OMSA installation or upgrade.
Configuring SNMP settings of the local system
Configuring SNMP settings is required for monitoring hardware issues that may occur on the local system.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user
privileges, see SupportAssist Enterprise user groups.
Steps
1. On the Devices page, select the local system.
The device overview pane is displayed at the right side of the Devices page.
2. From the Tasks list, select Configure SNMP.
The Status column displays the status of the SNMP configuration.
Enabling monitoring of the local system
Enabling monitoring allows SupportAssist Enterprise to detect hardware issues that may occur on the local system.
Prerequisites
You must have completed the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select the local system.
The device overview pane is displayed at the right side of the Devices page.
3. In Monitoring, select Enable.
Setting up SupportAssist Enterprise for a remote
device
To set up SupportAssist Enterprise for monitoring or collecting system information from a remote device, add the remote device
in SupportAssist Enterprise.
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise
user privileges, see SupportAssist Enterprise user groups.
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Getting started with SupportAssist Enterprise