Setup Guide

Getting started with SupportAssist
Enterprise
SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking
devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a
hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you
an email notification. The system information required for troubleshooting the issue is automatically collected by SupportAssist
Enterprise and sent securely to Technical Support. The collected system information helps Technical Support to provide you an
enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response
from Technical Support to help you resolve the issue.
Additionally, SupportAssist Enterprise can monitor hardware issues that may occur on devices that you are managing by using
OpenManage Essentials or Microsoft System Center Operations Manager.
NOTE: In this document, the term local system refers to the system where SupportAssist Enterprise is installed; remote
device refers to any other device in your environment.
This document provides the information required to setup SupportAssist Enterprise for monitoring the local system and a single
remote device.
After you successfully complete the setup:
● SupportAssist Enterprise can monitor the local system for hardware issues.
● You can use SupportAssist Enterprise to collect and send troubleshooting system information from the local system or the
remote device to Dell.
Topics:
• Setting up SupportAssist Enterprise for the local system
• Setting up SupportAssist Enterprise for a remote device
• Logging in to SupportAssist Enterprise
• Viewing cases and devices
• System information collection settings
• Starting the collection of system information from a device
• Uploading a collection from a disconnected site
• SupportAssist Enterprise user groups
• Related documents and resources
Setting up SupportAssist Enterprise for the local
system
About this task
Installing SupportAssist Enterprise enables you to start the collection and upload of system information from the local system.
To allow SupportAssist Enterprise to monitor the local system for hardware issues, you must complete the registration and
perform additional tasks.
Steps
1. Download the SupportAssist Enterprise installation package. See Downloading the SupportAssist Enterprise installation
package.
NOTE:
For information on the supported operating systems and minimum requirements for installing SupportAssist
Enterprise, see the SupportAssist Enterprise Version 1.1 User’s Guide at https://www.dell.com/serviceabilitytools.
2. Install SupportAssist Enterprise. See Installing SupportAssist Enterprise on Windows or Installing SupportAssist Enterprise on
Linux.
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Getting started with SupportAssist Enterprise 3