Release Notes

the Debian operating system.[SAE-9146]
Resolution: Ensure that the ethtool package is installed on the system.
Issue 25
Description: Installation of SupportAssist Enterprise on Debian operating system is unsuccessful. [SAE-8596]
Resolution: Ensure that en_US.utf.8 locale package is installed.
- If locales are not installed, use the apt-get install locales command to install the locales.
- If any other locale is installed, install the en_US.utf.8 locale by using the dpkg-reconfigure locales command.
Issue 26
Description: If the system is running the Systemd service, the Dell EMC SupportAssist Enterprise service and the Dell EMC
SupportAssist Enterprise DB service may not display the correct status. [SAE-8533]
Resolution: None
Issue 27
Description: On Windows operating systems, stopping the SupportAssist Enterprise service while IP range discovery, collection
of system information, or other tasks are in progress results in an error message that states that the service could not be
stopped. However, the service stops automatically after some time. [SAE-8472]
Resolution: None
Issue 28
Description: The SupportAssist service is not available in Ubuntu 17 and Debian 9 operating systems. [SAE-8422]
Resolution: Use the following commands to perform operations on the supportassist service:
- Status - [sudo] systemctl status supportassist.service / systemctl status
supportassistdatabase.service
- Start - [sudo] systemctl start supportassist.service / systemctl start
supportassistdatabase.service
- Stop - [sudo] systemctl stop supportassist.service / systemctl stop
supportassistdatabase.service
- Restart - [sudo] systemctl restart supportassist.service / systemctl restart
supportassistdatabase.service
Issue 29
Description: On Google Chrome web browser, the mouse pointer may not be displayed for some time when accessing
SupportAssist Enterprise. [SAE-7653]
Resolution: None
Issue 30
Description: Service Tag is not available in Deployment collections from hypervisors running ESXi. [SAE-6862]
Resolution: Ensure that sfcbd and cimom are enabled in ESXi.
Issue 31
Description: The Displays section may be blank on collections from PowerEdge servers running the Ubuntu operating system.
[SAE-6756]
Resolution: Ensure that the xserver-xorg-core package is installed on the server.
Issue 32
Description: The notification banner for the OpenManage Enterprise adapter states that the adapter update is available for
first-time download of the adapter from Dell EMC. [SAE-10457]
Resolution: None
Issue 33
Description: Two separate error messages are displayed when SupportAssist Enterprise is unable to retrieve cases from Dell
EMC. [SAE-10417]
Resolution: None
Issue 34
Description: When SupportAssist Enterprise is not registered, selecting the automatic upload of system state information
option and saving the setting in the Preferences page does not work as expected. [SAE-10445]
Resolution: None
Issue 35
Description: An insufficient hard-drive space message may be displayed when performing a multiple device collection from
more than 300 devices. [SAE-10458]
Resolution: Ensure that the system has sufficient free hard-drive space. For information on the hard-drive requirements for
collecting system information from multiple devices, see the SupportAssist Enterprise Version 1.2 User's Guide at Dell.com/
serviceabilitytools.
7