SupportAssist Enterprise Version 1.0 Reportable Items November 2016 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Items reported from servers running Windows ............................................................ 5 Data categories.................................................................................................................................................................... 5 Accessing the Summary items.....................................
1 Introduction SupportAssist Enterprise is an application automates technical support for your Dell server, storage, and networking devices. By default, SupportAssist Enterprise collects system information periodically from each device and sends the data securely to Dell. Typically, system information is collected as follows: ● Periodically — At regular intervals, depending on the configured collection frequency.
2 Items reported from servers running Windows Topics: • • • • • • • • • • Data categories Accessing the Summary items Summary items Accessing the System items System items Accessing the Storage items Storage items Accessing the Software items Software items Accessing the Logs Data categories The following are the top-level categories of data that you can view: ● ● ● ● ● Summary System Storage Software Logs NOTE: If a device that you have added in SupportAssist Enterprise by selecting the Device Type as S
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BIOS Table 2.
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Table 4. Hardware Performance (continued) Category Sub category Attribute name Status Cause Battery Table 5. Battery Category Sub category Battery Attribute name Probe Name Reading (Amp) Status Hardware Log Table 6. Hardware Log Category Sub category Hardware Log Attribute name Description Date And Time Severity Raw SEL Data Main Chassis Table 7.
Table 7. Main Chassis (continued) Category Sub category Attribute name System Revision name Additional Information DRAC or iDRAC Version Lifecycle Controller Version Modular Enclosure Information Manufacturer Version Release Date Port Table 8. Port Category Sub category Port Attribute name External Name Base I/O Addr IRQ Level Connector Type Port Type Firmware Table 9. Firmware Category Sub category Firmware Attribute name Name Version Processor Table 10.
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Table 10. Processor (continued) Category Sub category Attribute name Enabled CPU Detail > Support 64-bit Technology Capable Enabled CPU Detail > Demand based Switching Technology Capable Enabled CPU Detail > No Execute Technology Capable Enabled Fan Table 11.
Temperature Table 13. Temperature Category Sub category Temperature Attribute name Probe Name Reading (Amp) Minimum Failure Threshold Minimum Warning Threshold Maximum Failure Threshold Minimum Warning Threshold Status Voltage Table 14. Voltage Category Sub category Voltage Attribute name Probe Name Reading (Amp) Minimum Failure Threshold Maximum Failure Threshold Minimum Warning Threshold Maximum Warning Threshold Status Power Supply Table 15.
Network(s) Table 16.
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FRU Table 17. FRU Category Sub category FRU Attribute name System Planar Remote Access Controller Version SAS Controller Daughter Card (Storage) Power Supply Primary Backplane (Storage) Memory DIMM Slots Disk Drive Bay (BP) Add-in Card (NDC) Add-in Card (MEZZB) Add-in Card (PERC1) Add-in Card (IDSDM) DRIVE BACKPLANE NIC.Integrated RAID.Integrated NIC.Slot RAID.Slot Remote Access Device Table 18.
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Removable Flash Media Table 20. Removable Flash Media Category Sub category Removable Flash Media Attribute name Type Connector Name Available Size (MB) State Storage Size (MB) Slot Table 21. Slot Category Sub category Slot Attribute name ID Slot ID Type Slot Length Speed Category Hot Plug Capable Voltage Supply Shared Slot Card Bus Modem Ring Resume Zoom Video PC Card-16 Power Management Enable (PME#) Signal Adapter Data Bus Width Adapter Manufacturer Adapter Description Slot Tree Table 22.
Table 22. Slot Tree (continued) Category Sub category Attribute name Device Identifier Slot Tree Child Table 23. Slot Tree Child Category Sub category Attribute name Slot Tree Device Name Bus Device Function Device Identifier Component Detail Table 24. Component Detail Category Sub category Attribute name Slot Tree Device Name Bus Device Function Device Identifier Power Management Table 25.
Table 25. Power Management (continued) Category Sub category Attribute name Measurement Finish Time Reading (Amp) Peak Time Power Inventory System Idle Power System Maximum Potential Power Power Budget Enable Power Capping Power Capping Memory Array Table 26.
Accessing the Storage items To access the Storage items: On the configuration viewer, click PowerEdge xxx > Server > Storage. Storage items NOTE: If a device that you have added in SupportAssist Enterprise by selecting the Device Type as Server / Hypervisor does not have Dell OpenManage Server Administrator (OMSA) installed, System data will not be available in periodic collections from that device. Controller(s) Table 28.
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Table 28. Controller(s) (continued) Category Sub category Attribute name CacheCade Capable Encryption Capable Encryption Key Present Spin Down Unconfigured Drives Spin Down Hot Spares Spin Down Configured Drives Automatic Disk Power Saving (IdleC) Patrol Read Mode Time Interval For Spin Down (Minutes) Alarm State T10 Protection Information Capable Patrol Read State Encryption Mode Status Extender > Enclosure ID Name State PCIe SSD Extender Firmware Version Asset Name SATA Controller(s) Table 29.
Table 29. SATA Controller(s) (continued) Category Sub category Attribute name Firmware Version Device Descriptor Description Device Location Parent Location Manufacturer Serial Number Model Number Asset Tag Fibre Channel Controller(s) Table 30.
Software items Operating System Table 31.
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Logs Logs Table 32. Logs Category Sub category Attribute name Logs Structured Logs Hardware Logs Application Logs System Logs Unstructured Logs Boot Information Dell Update Packages iSCSI netstat OMSA installation OMSA logs RAID Controller Logs Remote Access Controller Windows evtx files Enclosure Logs OME logs Lifecycle Controller Logs NOTE: Lifecycle Controller Logs are available only on devices that you have added in SupportAssist Enterprise by selecting the Device Type as iDRAC.
3 Items reported from servers running Linux Topics: • • • • • • • • • • • Data categories Accessing the Summary items Summary items Accessing the System items System items Accessing the Storage items Storage items Accessing the Software items Software items Accessing the Logs Logs Data categories The following are the top-level categories of data that you can view: ● ● ● ● ● Summary System Storage Software Logs NOTE: If a device that you have added in SupportAssist Enterprise by selecting the Device Type
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BIOS Table 36.
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Table 36. BIOS (continued) Category Sub category Attribute name Boot Option Setting Hard-Disk Drive Sequence Boot Sequence Boot Setting Hard-Disk Failover Boot Mode Boot Sequence Retry UEFI Boot Setting UEFI Boot Sequence UEFI PXE boot protocol One Time Boot One-Time Boot Device List BIOS Boot Sequence Device BIOS Hard-Disk Drive Sequence Device UEFI Boot Sequence Device Battery Table 37.
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Table 38. Processor(s) (continued) Category Sub category Attribute name Enabled Processor(s) > CPU Detail > No Execute Technology Capable Enabled Processor(s) > CPU Detail > Turbo Mode Technology Capable Enabled Fan Table 39. Fan Category Sub category Fan Attribute name Probe Name Reading (Amp) Minimum Warning Threshold Maximum Warning Threshold Minimum Failure Threshold Maximum Failure Threshold Status Fan Redundancy Table 40.
Table 42. Component Detail (continued) Category Sub category Attribute name Component Type Software Version Hardware Device ID Hardware Vendor ID Hardware Sub-Device ID Hardware Sub-Vendor ID Front Panel Table 43. Front Panel Category Sub category Front Panel Attribute name Power Button NMI Button LCD Information Front Panel LCD Security Access Enable Remote Indication LCD Line Information LCD Line 1 Service Tag FRU Table 44.
Memory Array Table 46. Memory Array Category Sub category Memory Array Attribute name Location Use Installed Capacity (MB) Maximum Capacity (MB) Slots Available Slots Used ECC Type Total Installed Capacity Total Installed Capacity Available To The OS Total Maximum Capacity Memory Device Name Size Speed Rank Failures Status Type Type Detail Network(s) Table 47.
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Table 47. Network(s) (continued) Category Sub category Attribute name Default IPv6 Gateway DHCPv6 Server Interface Description Transmitted Good Frames Transmitted Bad Frames Received Unknown Protocols Transmitted Queue Length Redundancy Status Port Table 48. Port Category Sub category Port Attribute name External Name Base I/O Addr IRQ Level Maximum Speed Connector Type Port Type Power Supply Table 49.
Remote Access Device Table 51.
Table 51. Remote Access Device (continued) Category Sub category Attribute name Retry Interval Character Accumulate Interval Character Send Threshold Remote Access Device > User Setting > User Product Description Version IP Address IP Subnet IP Gateway Remote Access Device > User User ID State User Name LAN User Privilege Serial Over LAN Payload Serial Port User Privilege DRAC User Privilege Removable Flash Media Table 52.
Table 53. Slot (continued) Category Sub category Attribute name Voltage Supply Shared Slot Card Bus Modem Ring Resume Zoom Video PC Card-16 Power Management Enable (PME#) Signal Adapter Data Bus Width Adapter Manufacturer Adapter Description Temperature Table 54. Temperature Category Sub category Temperature Attribute name Probe Name Reading (Amp) Minimum Failure Threshold Minimum Warning Threshold Maximum Failure Threshold Maximum Warning Threshold Status Voltage Table 55.
Auto Recovery Table 56. Auto Recovery Category Sub category Auto Recovery Attribute name Action on hung Operating System System Reset Timer Hardware Performance Table 57. Hardware Performance Category Sub category Hardware Performance Attribute name Probe Name Status Cause Power Management Table 58.
Accessing the Storage items To access the Storage items: On the configuration viewer, click PowerEdge xxx > Server > Storage. Storage items NOTE: If a device that you have added in SupportAssist Enterprise by selecting the Device Type as Server / Hypervisor does not have Dell OpenManage Server Administrator (OMSA) installed, Storage items will not be available in periodic collections from that device. Controller(s) Table 59.
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Table 59. Controller(s) (continued) Category Sub category Attribute name PCIe Negotiated Link Width Device Name Device Protocol Driver Version SATA Controller(s) Table 60.
Fibre Channel Controller(s) Table 61. Fibre Channel Controller(s) Category Sub category Fibre Channel Controller(s) Attribute name Name Host WWN Vendor Name Model Firmware Version Driver version Serial Number Vendor Code Type Fibre Channel HBA port Port Number Port WWN Port OS Name Port Type Port Speed Port Supported Speed Port State Port FCID Accessing the Software items To access the Software items: On the configuration viewer, click PowerEdge xxx > Server > Software.
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Table 62. Operating System (continued) Category Sub category Attribute name Environment > Drivers > Drivers Name Module Path Environment > Process Command PID CPU Memory RSS VSZ Time Start STAT User TTY Environment > Installed Application Name Publisher Summary Size Install date URL Information Description Environment > Service Service State OpenManage Table 63.
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Accessing the Logs To access the logs: On the configuration viewer, click PowerEdge xxx > Server > Logs. Logs Logs for Linux Table 64. Linux Category Sub category Attribute name Logs Structured Logs Hardware logs Unstructured Logs Server Update Utility Dell Update Packages netstat OMSA installation OMSA logs RAID Controller Logs Remote Access Controller Logs for ESXi Table 65.
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4 Items reported in periodic collections from servers The items reported in the data collected from servers vary depending on the following: ● Device Type used to add the device in SupportAssist Enterprise ● Type of collection (manual, periodic, or support case) The following table provides a summary of the items reported in the collected data for a periodic collection from servers.
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Table 67. Items reported in periodic collections (continued) Items reported Device added in SupportAssist Enterprise with Device Type as Server / Hypervisor OMSA is installed on the device OMSA is not installed on the device Device added in SupportAssist Enterprise with the Device Type as iDRAC NIC Configuration Component Detail Controller TTY Log Operating System NOTE: In a collection from an iDRAC, Controller TTY Log is available only if iDRAC firmware version 2.00.00.
5 Items reported from storage devices Topics: • • • EqualLogic storage arrays Storage Center (SC) / Compellent storage arrays PowerVault MD Series storage arrays EqualLogic storage arrays Table 68.
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Table 69. Storage Center (SC) / Compellent storage Array Attributes (continued) Category Attribute Name Vendor Disk Disks Folder Name Drive Actual Capacity Bad Block Count Classification Control Type Enclosure Folder Free Space Health Index Path Alert Position Product Revision Serial Number Status System Allocated Blocks Total Block Count Type Unallocated Block Count User Allocated Blocks Vendor Vendor Specification PowerVault MD Series storage arrays Table 70.
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6 Items reported from networking devices Topics: • • Force10 or Networking PowerConnect or Networking Force10 or Networking Table 71.
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Table 71. Attributes (continued) Category Attribute Name RPM Card Information Card Number Card Type Hardware Rev Jumbo Capable Last Restart Next Boot Number Of Ports OS Version Status Up Time NTP Association Delay Dispersion Offset Polling Interval Reachability Reference Clock Remote IP Address Stratum When PVST Bridge ID Address Bridge ID Priority Root ID Address Root ID Priority VLAN ID Table 72.
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Table 72. Data center Bridging (continued) Category Attribute Name Reason Stack ID Status Type Unit Mac Statistics Info ECP_Dropped ECP_Rx ECP_Rx_Ack ECP_Tx ECP_Tx_Ack Port Extender ID Port Extender_CSP_Rx Message Port Extender_CSP_Tx Message Alarm Threshold Information Alarm Threshold Information Major Major Off Minor Minor Off Particulars Shutdown Table 73.
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Table 73. Stack Port (continued) Category Attribute Name Fan1 Status Fan2 Speed Fan2 Status Fan3 Speed Fan3 Status Unit Table 74.
PowerConnect or Networking Table 75.
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7 Items reported from chassis Chassis Table 77.
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