Users Guide

Table 11. SupportAssist Enterprise functions and user privileges (continued)
SupportAssist Enterprise functions SupportAssistAdmins and users
with elevated or administrative
privileges
SupportAssistUsers and users with
normal privileges
View the device inventory and device
groups
View the collections page
View the collected system information
Perform network connectivity tests
Perform the case creation test
Perform case management actions
Create, manage, edit, or delete device
groups
Complete the registration of SupportAssist
Enterprise
Add devices
Edit device credentials
Delete devices
Install/upgrade OMSA by using
SupportAssist Enterprise
Configure SNMP by using SupportAssist
Enterprise
Enable or disable global-level maintenance
mode
Enable or disable device-level maintenance
mode
Manually start the collection and upload of
system information from a single device or
multiple devices
View and configure SupportAssist
Enterprise settings
Perform automatic update
Clear System Event Log
Uninstall SupportAssist Enterprise
SupportAssist Enterprise user groups 97