Users Guide

○ Dell PowerVault DL devices
○ Dell OEM-ready servers
● Storage
○ Dell EqualLogic storage arrays
○ Dell PowerVault MD Series storage arrays
○ Dell Compellent storage arrays
○ Dell network attached storage (NAS) devices
● Networking
○ Dell PowerConnect switches
○ Dell Force10 switches
○ Dell Networking switches
○ Dell Networking X-Series switches
○ Dell Networking Wireless Controllers Mobility Series
● Chassis
○ Dell PowerEdge FX2/FX2s
○ Dell PowerEdge VRTX
○ Dell PowerEdge M1000e
Related references
Identifying the generation of a Dell PowerEdge server on page 112
How SupportAssist Enterprise works
When SupportAssist Enterprise is setup and the devices to be monitored are configured correctly, SupportAssist Enterprise
receives an alert whenever a hardware event occurs on any monitored device. The received alerts are filtered by using various
policies to determine if the alerts qualify for creating a new support case or for updating an existing support case. All qualifying
alerts are sent securely to the SupportAssist server hosted by Dell, for creating a new support case or for updating an existing
support case. After the support case is created or updated, SupportAssist Enterprise collects system information from the
device that generated the alert and sends the information securely to Dell. The system information is used by Dell Technical
Support to troubleshoot the issue and provide an appropriate solution.
You can also use SupportAssist Enterprise to only collect and send system information from your devices to Dell. By default,
SupportAssist Enterprise automatically collects and sends system information from your devices at periodic intervals and on
case creation. If required, you can also manually start the collection and upload of system information to Dell.
NOTE:
To experience the automatic case creation and data collection capabilities of SupportAssist Enterprise, you must
complete the registration. Without registration, you can only use SupportAssist Enterprise to manually start the collection
and upload of data from your devices to Dell. For more information about the restrictions that apply when using
SupportAssist Enterprise without registration, see Using SupportAssist Enterprise without registration on page 22.
NOTE: SupportAssist Enterprise does not create a support case for every alert received from a monitored device. A
support case is created only for a device that has an active entitlement, and if the alert type and number of alerts received
from the device match with the predefined criteria for support case creation. For more information about how
SupportAssist Enterprise processes alerts and automatically creates support cases, see the Dell SupportAssist Alert Policy
technical document at https://www.Dell.com/SupportAssistGroup.
NOTE: SupportAssist Enterprise sends you automatic email notifications about support cases, device status, network
connectivity status, and so on. For information about the various email notifications, see Types of email notifications.
SupportAssist Enterprise capabilities available with
Dell service contracts
The following table provides a comparison of the SupportAssist Enterprise capabilities available with the ProSupport,
ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts.
Overview
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