Users Guide

Viewing collections
Dell EMC SupportAssist Enterprise collects system information from each device you have added and sends the information
securely to Dell. Typically, the system information is collected as follows:
● Periodically — At regular intervals, depending on the configured collection schedule. For information on the default collection
schedule, see Default schedule for collection of system information.
● On case creation — When a support case is created for an issue that has been identified by SupportAssist Enterprise.
● Manual (on demand) — If requested by Dell Technical Support, you can initiate the collection of system information from
one or more devices at any time.
NOTE: By default, SupportAssist Enterprise collects data periodically and on case creation only when the registration is
completed. For more information on registration, see Registering SupportAssist Enterprise.
You can also use SupportAssist Enterprise to collect and send system information from multiple devices to Dell. For more
information on collecting system information from multiple devices, see Starting a multiple device collection.
The collected system information is saved in a secured database on the server where SupportAssist Enterprise is installed. You
can access the collected system information from the Devices or Collections page. The data available in a collection is
displayed in the Configuration Viewer that is available in SupportAssist Enterprise.
NOTE:
You can only view the last 5 system information collections through the Configuration Viewer. System information
collections that are 30 days or older and collections that are older than the last 5 collections within the last 30 days are
automatically purged. The purge collections task runs automatically every day at 10 p.m. (time as on the server where
SupportAssist Enterprise is installed).
NOTE: The Configuration Viewer does not support viewing the data collected from storage devices with Fluid File
System (FluidFS).
Topics:
• Viewing a collection from the Devices page
• View a collection from the Collections page
• Configuration Viewer
• Items reported in periodic collections from servers
• Downloading and viewing a multiple device collection
• Multiple device configuration viewer
Viewing a collection from the Devices page
About this task
The device overview pane lists the collections that have been performed on a specific device. To view a collection from a
specific device, select the device and then select a collection from the device overview pane.
Steps
1. Click Devices.
The Devices page is displayed.
2. Select the device for which you want to view collections.
The device overview pane is displayed at the right side of the Devices page.
3. From the Collections list, select a collection date and time.
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