Users Guide

Overview

Dell EMC SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and

networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may

occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical

Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by

SupportAssist Enterprise and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide

you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive

response from Dell Technical Support to help you resolve the issue.

NOTE: SupportAssist Enterprise can monitor hardware issues that occur in Dell server and Dell networking devices. For Dell

storage devices, SupportAssist Enterprise can only collect and send system information.

NOTE: SupportAssist Enterprise capabilities available for a device vary depending on the Dell service contract of the

device. The primary capabilities of SupportAssist Enterprise are available only for devices with an active ProSupport,

ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contract. For a summary of

the SupportAssist Enterprise capabilities and Dell service contracts, see SupportAssist Enterprise capabilities available with

Dell service contracts.

This document provides information about installing and setting up SupportAssist Enterprise to:

● Monitor devices for hardware issues

● Automatically create a support case when an issue is detected

● Collect and send system information from your devices periodically and as needed

NOTE:

In this document, the term local system refers to the server where SupportAssist Enterprise is installed; remote

device refers to any other device that you want SupportAssist Enterprise to monitor for hardware issues and collect system

information, or to only collect system information.

Related references

Data collected by SupportAssist Enterprise on page 10

Topics:

• Overview of supported device types

• How SupportAssist Enterprise works

• SupportAssist Enterprise capabilities available with Dell service contracts

• Data collected by SupportAssist Enterprise

Overview of supported device types

SupportAssist Enterprise is compatible with Dell server, storage, networking, and chassis devices. The following is an overview

of the device types that are compatible with SupportAssist Enterprise.

NOTE:

SupportAssist Enterprise may not be compatible with all device models of a supported device type. For the

complete list of supported device types and device models, see the Dell EMC SupportAssist Enterprise Version 1.0 Support

Matrix at https://www.Dell.com/ServiceabilityTools.

● Servers

○ Dell’s 9th to 13th generation of PowerEdge servers

○ Dell PowerEdge C Series servers

○ Dell XC Series of Web-scale Hyper-converged Appliances

○ Dell Datacenter Scalable Solutions

○ Dell PowerVault NX devices

8 Overview