Users Guide

While the SEL is cleared from a device, the device displays a Clearing System Event Log status in SupportAssist
Enterprise. After the SEL is cleared successfully, the device displays a System Event Log cleared status.
Automatic update
The types of SupportAssist Enterprise updates that are available is as follows:
● SupportAssist Enterprise application update — Upgrades the SupportAssist Enterprise application with additional
capability, protocol support, usability enhancements, and patches to fix existing issues.
● Policy files update — Defines SupportAssist Enterprise alert handling and case creation. By updating this file, SupportAssist
Enterprise will have optimized case management as per the latest Dell definitions.
● Product support files update — Defines the Dell devices and operating systems that are compatible with SupportAssist
Enterprise. By updating this file, SupportAssist Enterprise will be able to connect to, and collect data from more device
models.
By default, automatic update is enabled for the SupportAssist Enterprise application, policy files, and product support files. This
ensures that SupportAssist Enterprise is automatically updated whenever an update is available. You can choose to enable or
disable the automatic update of a specific component based on your preference. For instructions to enable or disable automatic
updates, see Enabling or disabling automatic updates.
NOTE: Dell recommends that you enable automatic update to ensure that SupportAssist Enterprise is up-to-date with the
latest features and enhancements.
The SupportAssist Enterprise application checks if any updates are available, every Monday at 11 a.m. (date and time as on the
server where SupportAssist Enterprise is installed):
● If updates are available and automatic updates are enabled, the updates are downloaded and automatically installed in the
background.
● If updates are available, but automatic update is disabled, the update available banner is displayed at the top of the page.
You can click Update now to allow SupportAssist Enterprise to download and install the latest updates.
NOTE:
After the updates are downloaded and installed, an update successful message is displayed. To view and use the
latest updates and enhancements, you must refresh the SupportAssist Enterprise user interface.
Information about the SupportAssist Enterprise update is logged in the log file available at the following location based on the
operating system where SupportAssist Enterprise is installed:
● On Windows — C:\Program Files\Dell\SupportAssist\logs
● On Linux — /opt/dell/supportassist/logs
Enabling or disabling automatic updates
Enabling automatic updates ensures that SupportAssist Enterprise is automatically updated whenever updates are available.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 96 and Granting elevated or administrative privileges to users on page 98.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In Automatically update the following features in SupportAssist Enterprise, select or clear the options that you want
to enable or disable.
3. Click Apply.
Related references
Preferences on page 148
Maintaining SupportAssist Enterprise capability
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