Users Guide

Device correlation............................................................................................................................................................107
Detection of hardware issues in attached storage devices...................................................................................107
Support for Dell OEM servers...................................................................................................................................... 108
Installing Net-SNMP (Linux only)................................................................................................................................108
Configuring sudo access for SupportAssist Enterprise (Linux)........................................................................... 108
Ensuring successful communication between the SupportAssist Enterprise application and the
SupportAssist server.................................................................................................................................................. 109
Accessing the SupportAssist Enterprise application logs......................................................................................109
Event storm handling.......................................................................................................................................................110
Accessing the context-sensitive help..........................................................................................................................110
Viewing SupportAssist Enterprise product information..........................................................................................110
Uninstalling SupportAssist Enterprise......................................................................................................................... 110
Uninstalling SupportAssist Enterprise (Windows)...............................................................................................111
Uninstalling SupportAssist Enterprise (Linux)......................................................................................................111
Uninstalling SupportAssist Enterprise in silent mode (Linux)...........................................................................111
Identifying the generation of a Dell PowerEdge server.......................................................................................... 112
Chapter 15: Troubleshooting.......................................................................................................113
Installing SupportAssist Enterprise ............................................................................................................................. 113
SupportAssist Enterprise registration......................................................................................................................... 114
Opening the SupportAssist Enterprise user interface............................................................................................. 114
Logging in to SupportAssist Enterprise ..................................................................................................................... 114
Unable to add device....................................................................................................................................................... 115
Importing multiple devices..............................................................................................................................................117
OMSA not installed...........................................................................................................................................................117
SNMP not configured......................................................................................................................................................117
New version of OMSA available....................................................................................................................................118
Unable to configure SNMP............................................................................................................................................ 118
Unable to verify SNMP configuration......................................................................................................................... 118
Unable to install OMSA................................................................................................................................................... 118
Unable to verify OMSA version.....................................................................................................................................119
OMSA not supported.......................................................................................................................................................119
Unable to reach device................................................................................................................................................... 119
Unable to gather system information.......................................................................................................................... 119
Insufficient storage space to gather system information...................................................................................... 122
Unable to export collection........................................................................................................................................... 122
Unable to send system information.............................................................................................................................122
Authentication failed....................................................................................................................................................... 122
Clearing System Event Log failed................................................................................................................................123
Clearing the System Event Log by using iDRAC................................................................................................ 123
Clearing the System Event Log by using OMSA................................................................................................ 124
Maintenance mode.......................................................................................................................................................... 124
Auto update.......................................................................................................................................................................124
Unable to edit device credentials.................................................................................................................................124
Automatic case creation................................................................................................................................................ 125
Scheduled tasks............................................................................................................................................................... 126
SupportAssist service..................................................................................................................................................... 126
Verifying the SupportAssist service status (Windows)....................................................................................126
Verifying the SupportAssist service status (Linux)........................................................................................... 127
Other services.................................................................................................................................................................. 127
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