Users Guide
Types of email notifications............................................................................................................................................ 75
Chapter 9: Configuring data collection settings...........................................................................77
Prerequisites for collecting system information.........................................................................................................77
Enabling or disabling the automatic collection of system information on case creation................................. 78
Enabling or disabling the periodic collection of system information from all devices.......................................78
Customizing the schedule for periodic collection of system information............................................................79
Default schedule for collection of system information............................................................................................ 80
Disabling the periodic collection of system information from specific devices..................................................80
Enabling or disabling the collection of identity information..................................................................................... 81
Enabling or disabling the collection of software information and the system log............................................. 82
Chapter 10: Viewing collections................................................................................................... 83
Viewing a collection from the Devices page...............................................................................................................83
View a collection from the Collections page.............................................................................................................. 84
Configuration Viewer........................................................................................................................................................85
Data views.....................................................................................................................................................................86
Log types.......................................................................................................................................................................86
Items reported in periodic collections from servers..................................................................................................87
Downloading and viewing a multiple device collection.............................................................................................89
Multiple device configuration viewer............................................................................................................................90
Chapter 11: Using SupportAssist Enterprise to collect and send system information.................... 91
Setting up SupportAssist Enterprise for collecting and sending system information....................................... 91
Starting the collection of system information from a single device...................................................................... 91
Starting the collection of system information from multiple devices...................................................................93
Uploading a collection...................................................................................................................................................... 94
Uploading a collection from a disconnected site....................................................................................................... 95
Chapter 12: SupportAssist Enterprise user groups...................................................................... 96
SupportAssist Enterprise functions and user privileges.......................................................................................... 96
Granting elevated or administrative privileges to users...........................................................................................98
Adding users to the SupportAssist Enterprise user groups (Windows).............................................................. 98
Adding users to the SupportAssist Enterprise user groups (Linux)..................................................................... 98
Chapter 13: Manually configuring SNMP settings.......................................................................100
Manually configuring the alert destination of a server...........................................................................................100
Manually configuring the alert destination of a server by using the script file (Windows)..................... 100
Manually configuring the alert destination of a server (Windows)................................................................ 101
Manually configuring the alert destination of a server by using the script file (Linux)............................ 102
Manually configuring the alert destination of a server (Linux).......................................................................103
Manually configuring the alert destination of iDRAC by using the web interface........................................... 103
Manually configuring the alert destination of a chassis by using the web interface...................................... 104
Manually configuring the alert destination of a networking device.....................................................................104
Chapter 14: Other useful information......................................................................................... 105
Monitoring servers for hardware issues.....................................................................................................................105
Support for automatically installing or upgrading OMSA.......................................................................................106
Support for automatically configuring SNMP settings...........................................................................................107
Contents
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