Users Guide

Viewing cases and devices

The Dell EMC SupportAssist Enterprise user interface displays the devices that you have added and the support cases that are

open for those devices. From the Devices page, you can perform various device-specific operations such as view collections,

enable or disable monitoring, and so on. From the Cases page, you can manage cases that were opened by SupportAssist

Enterprise.

NOTE: SupportAssist Enterprise does not create a support case for every alert received from a monitored device. A

support case is created only if the alert type and number of alerts received from the device match with the criteria defined

by Dell for support case creation.

Topics:

• Viewing all support cases

• Case management options

• Viewing the device inventory

• Viewing the device overview pane

• Refining the displayed data

• Filtering the displayed data

• Clearing the data filter

• Sorting the displayed data

• Checking support cases for a specific device

Viewing all support cases

About this task

NOTE: The list of open cases is displayed only if you have completed the registration of SupportAssist.

To view the support cases that are present for your monitored devices, click Cases. A progress indicator may appear on the

Cases page to indicate that SupportAssist Enterprise is in the process of updating the cache of open support cases.

Figure 10. Cases page

Viewing cases and devices 45