Users Guide

CAUTION: Resuming the import operation may result in lockout of the domain account, if other devices in
the .csv file use the same credentials.
10. Click Close.
Figure 8. Device Import pane
The Device Import pane is displayed at the right side of the Devices page. The result of the device import operation is as
follows:
● Devices that were imported successfully are added to the device inventory.
● Devices that were identified, but did not meet certain prerequisites, are added to the Staging group. For more
information on the Staging group, see Predefined device groups on page 54.
● Devices that were not identified are notified as failed devices.
Next steps
● For devices that were added successfully to the device inventory:
○ Verify if the device displays an error status. If an error status is displayed, click the error status to view a detailed
description of the error and a possible resolution.
○ You may also have to perform additional tasks that may be required to enable SupportAssist Enterprise to monitor those
devices. To allow SupportAssist Enterprise to monitor the device, enable monitoring and ensure that the SNMP settings
of the device are configured. For instructions to enabling monitoring, see Enabling or disabling monitoring of a device on
page 62. For instructions to configure the SNMP settings of a device, see Configuring SNMP settings by using
SupportAssist Enterprise on page 66 and Manually configuring SNMP settings on page 100.
● For devices that were added to the Staging group:
○ If the device is an iDRAC, ensure that the iDRAC Enterprise license is installed. For information on purchasing and
installing the iDRAC Enterprise license, see the iDRAC User's Guide at https://www.dell.Dell.com/idracmanuals.
○ If the device is a Compellent storage array, ensure that SupportAssist is enabled in the Dell Compellent Enterprise
Manager application. For information on enabling the SupportAssist in Enterprise Manager, see the Dell Enterprise
Manager Administrator's Guide at https://www.dell.Dell.com/storagemanuals.
○ Ensure that all prerequisites for adding the device are met. For information on the prerequisites for adding a device, see
the "Prerequisites" section in the instructions for adding each device type. See Adding a single device on page 28.
○ Revalidate each device. See Revalidating a device on page 43.
● For devices notified as failed devices:
1. Export the device details to view the issue description and possible resolution. See Exporting details of devices that were
not imported on page 43.
2. Update the device details in the .csv file and try importing the devices again.
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Adding devices