Users Guide

Related references
Add Single Device on page 137
Adding a Dell Networking device
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● Port 22 or 161 must be open on the device.
● Secure Shell (SSH) and SNMP services must be running on the device.
About this task
SupportAssist Enterprise can monitor hardware issues and collect data from Dell Networking devices. The networking devices
that you can add in SupportAssist Enterprise are:
● Dell PowerConnect
● Dell Force10
● Dell Networking
● Dell X-Series switches
● Dell Wireless Controllers Mobility Series
Steps
1. Click Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, select Networking.
4. Type the IP address or host name of the device in the appropriate field.
NOTE:
Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the
IP address of the device.
5. If desired, type a name for the device in the appropriate field.
The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address
or host name that you have entered is used to represent the device.
6. If you want SupportAssist Enterprise to monitor the health status of the device, select the Enable Monitoring option.
NOTE: If the registration is completed, by default, the Enable Monitoring option is selected.
NOTE: If the registration is not completed, when you select the Enable Monitoring option, you are requested to
complete the registration. To continue, you can either clear the Enable Monitoring option or click Register to open
the registration wizard.
NOTE: SupportAssist Enterprise can monitor the health status of the device only if the SNMP settings of the device is
configured to forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed. For instructions to
configure alert forwarding, see Manually configuring the alert destination of a networking device.
7. Click Next.
The Device Credentials page is displayed.
8. Type the user name, password, enable password, and community string of the device in the appropriate fields and click
Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
9. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
34
Adding devices