Users Guide
Next steps
(Optional) You can also add the server in SupportAssist Enterprise by using the iDRAC details. In this scenario, SupportAssist
Enterprise automatically correlates the alerts and collection of system information from both the operating system and the
iDRAC. For instructions to add an iDRAC, see Adding an iDRAC on page 31. For more information on how SupportAssist
Enterprise correlates device information, see Device correlation on page 107.
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Revalidate the device. See Revalidating a device on page 43.
Related references
Add Single Device on page 137
Adding an iDRAC
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be a 12th or 13th generation Dell PowerEdge server (iDRAC7 or iDRAC8). For information on identifying the
generation of a PowerEdge server, see Identifying the generation of a Dell PowerEdge server on page 112.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● If the device connects to the Internet through a proxy server, ports 161 and 443 must be open on the proxy server firewall.
● Enterprise or Express license must be installed on the iDRAC. For information on purchasing and installing an Enterprise or
Express license, see the “Managing Licenses" section in the iDRAC User’s Guide at https://www.Dell.com/idracmanuals.
About this task
SupportAssist Enterprise can monitor hardware issues and collect system information from Dell servers. You can perform the
following steps to add Dell's 12th and 13th generation of PowerEdge servers. While adding the device, you can allow
SupportAssist Enterprise to automatically configure the SNMP settings of the device. Configuration of SNMP settings is
required to forward alerts from the device to SupportAssist Enterprise.
Steps
1. Click Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, select iDRAC.
4. Type the IP address or host name of the device in the appropriate field.
NOTE:
Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the
IP address of the device.
5. If desired, type a name for the device in the appropriate field.
The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address
or host name that you have entered is used to represent the device.
6. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable
Monitoring and Configure SNMP Settings options.
NOTE:
If the registration is completed, by default, the Enable Monitoring and Configure SNMP Settings options are
selected.
NOTE: If the registration is not completed, when you select the Enable Monitoring option, you are requested to
complete the registration. To continue, you can either clear the Enable Monitoring option or click Register to open
the registration wizard.
For SupportAssist Enterprise to monitor hardware issues that may occur on the device, the device must be configured to
forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed. To help you meet this requirement,
SupportAssist Enterprise can configure SNMP trap (alert) forwarding automatically. To allow SupportAssist Enterprise to
Adding devices
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