Users Guide

Chapter 1: Overview...................................................................................................................... 8
Overview of supported device types..............................................................................................................................8
How SupportAssist Enterprise works............................................................................................................................. 9
SupportAssist Enterprise capabilities available with Dell service contracts..........................................................9
Data collected by SupportAssist Enterprise................................................................................................................10
Chapter 2: Getting started with SupportAssist Enterprise .......................................................... 12
Setting up SupportAssist Enterprise for the local system....................................................................................... 12
Setting up SupportAssist Enterprise for remote devices.........................................................................................13
Evaluating SupportAssist Enterprise............................................................................................................................. 13
Downloading the SupportAssist Enterprise installation package............................................................................14
Minimum requirements for installing and using SupportAssist Enterprise........................................................... 14
Hardware requirements.............................................................................................................................................. 14
Software requirements............................................................................................................................................... 15
Network requirements................................................................................................................................................ 16
Installing SupportAssist Enterprise................................................................................................................................ 17
Installing SupportAssist Enterprise (Windows).....................................................................................................17
Installing SupportAssist Enterprise (Linux)............................................................................................................19
Installing SupportAssist Enterprise in silent mode (Linux)................................................................................ 20
Migrating to SupportAssist Enterprise.........................................................................................................................20
Migrating to SupportAssist Enterprise (Windows).............................................................................................. 21
Migrating to SupportAssist Enterprise (Linux)..................................................................................................... 21
Using SupportAssist Enterprise without registration............................................................................................... 22
Registering SupportAssist Enterprise...........................................................................................................................22
Setting up an SELinux enabled system to receive alerts.........................................................................................24
Opening the SupportAssist Enterprise user interface..............................................................................................25
Logging in to SupportAssist Enterprise....................................................................................................................... 26
Logging out of SupportAssist Enterprise.................................................................................................................... 26
Chapter 3: Adding devices........................................................................................................... 27
Device types and applicable devices.............................................................................................................................27
Adding a single device......................................................................................................................................................28
Adding a server or hypervisor...................................................................................................................................28
Adding an iDRAC.......................................................................................................................................................... 31
Adding a chassis...........................................................................................................................................................32
Adding a Dell Networking device............................................................................................................................. 34
Adding a PowerVault MD Series storage array....................................................................................................35
Adding a Dell EqualLogic PS Series storage array...............................................................................................36
Adding a Dell Compellent SC Series storage solution.........................................................................................37
Adding a Dell Fluid File System (FluidFS) NAS device....................................................................................... 38
Adding a device by duplication.................................................................................................................................39
Importing multiple devices.............................................................................................................................................. 40
Exporting details of devices that were not imported............................................................................................... 43
Revalidating a device........................................................................................................................................................43
Contents
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