Users Guide

About this task
SupportAssist Enterprise can monitor hardware issues and collect system information from Dell servers. You can perform the
following steps to add a server running Windows or Linux, or a hypervisor. While adding the device, you can allow SupportAssist
Enterprise to automatically perform the following tasks that are required for monitoring hardware issues that may occur on the
device:
● Install or upgrade OMSA—OMSA is required to generate alerts for hardware events that occur on the device and also to
collect system information from the device.
● Configure SNMP — Configuration of SNMP settings is required to forward alerts from the device to SupportAssist
Enterprise.
Steps
1. Click Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, select Server / Hypervisor.
Figure 4. Add single device window
4. Type the IP address or host name of the device in the appropriate field.
NOTE:
Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the
IP address of the device.
5. If desired, type a name for the device in the appropriate field.
The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address
or host name that you have entered is used to represent the device.
6. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable
Monitoring, Configure SNMP Settings, and Install / Upgrade OMSA options.
NOTE:
If the registration is completed, by default, the Enable Monitoring, Configure SNMP Settings, and Install /
Upgrade OMSA options are selected.
NOTE: If the registration is not completed, when you select the Enable Monitoring option, you are requested to
complete the registration. To continue, you can either clear the Enable Monitoring option or click Register to open
the registration wizard.
For SupportAssist Enterprise to monitor hardware issues that may occur on the device, the following dependencies must be
met:
● The SNMP settings of the device must be configured to forward SNMP traps (alerts) to the server where SupportAssist
Enterprise is installed.
● The recommended version of Dell OpenManage Server Administrator (OMSA) must be installed on the device.
Adding devices
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