Users Guide

NOTE: If the initialization of the Dell SupportAssist Service takes longer than expected, an error message is
displayed. If this issue occurs, close the web browser and try accessing SupportAssist Enterprise later. For instructions
to access SupportAssist Enterprise, see Opening the SupportAssist Enterprise user interface on page 25.
NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, the
SupportAssist Enterprise login page is not displayed. In such a scenario, you must access the SupportAssist
Enterprise login page by using one of the following methods:
● Log in to a remote system and access the following web address by using a web browser:
https://<IP address or host name of the server where SupportAssist Enterprise is
installed>:5700/SupportAssist
NOTE: You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network.
● Log in to the local system and access the following web address by using a web browser: http://
localhost:9099/SupportAssist
7. Type the user name and password of a user with root privileges on the system where SupportAssist Enterprise is installed,
and then click Login.
The Devices page is displayed.
Using SupportAssist Enterprise without registration
Registration of SupportAssist Enterprise is a prerequisite to experience the full benefits of SupportAssist Enterprise and to use
all the available features. You can also use SupportAssist Enterprise without registration. However, only certain capabilities or
features of SupportAssist Enterprise are available without registration. The following table provides a summary of the availability
of capabilities or features without registration.
Table 5. Availability of capabilities or features without registration
Capabilities or features that are available Capabilities or features that are not available
● Add devices
● Manually start the collection and upload of system
information to Dell
● Monitor devices for hardware issues
● Automatic case creation on issue detection
● Scheduling automated periodic data collection
● View support cases that are open for your devices
● Opt-in or opt-out from receiving ProSupport Plus Server
Recommendation Report by email
● Update contact details
NOTE: Registration of SupportAssist Enterprise is optional. However, Dell recommends that you complete the registration
to experience the full benefits of the automated support capabilities of SupportAssist Enterprise.
Registering SupportAssist Enterprise
Prerequisites
● If the server where you have installed SupportAssist Enterprise connects to the internet through a proxy server, ensure that
you have the details of the proxy server.
● Ensure that you have the details of the contact you want to assign as your company’s primary contact for SupportAssist
Enterprise.
About this task
CAUTION:
Completing the registration is a prerequisite to experience the full benefits of SupportAssist
Enterprise. Without registration, you can only use SupportAssist Enterprise to manually start the collection and
upload of system information from your devices to Dell. Until registration is completed, SupportAssist
Enterprise can neither monitor your devices for hardware issues nor automatically collect system information.
22 Getting started with SupportAssist Enterprise