Users Guide

7. Type the user name and password of a user with root privileges on the system where SupportAssist Enterprise is installed,
and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
Next steps
(Optional) Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration of
SupportAssist Enterprise.
CAUTION: Completing the registration is a prerequisite to experience the full benefits of SupportAssist
Enterprise. Without registration, you can only use SupportAssist Enterprise to manually start the collection and
upload of system information from your devices to Dell. Until registration is completed, SupportAssist
Enterprise can neither monitor your devices for hardware issues nor automatically collect system information.
Installing SupportAssist Enterprise in silent mode (Linux)
Prerequisites
● Download the SupportAssist Enterprise installation package for Linux operating systems.
● Log in to the system with root privileges.
● Net-SNMP must be installed on the system. For information on installing Net-SNMP, see Installing Net-SNMP (Linux only)
on page 108.
NOTE: If you choose to install Net-SNMP after installing SupportAssist Enterprise, ensure that you run the script file,
snmptrapdServiceConfiguration.sh, after installing Net-SNMP. The script file will be available at /opt/dell/
supportassist/scripts after the installation of SupportAssist Enterprise is completed.
● The system must meet the requirements for installing SupportAssist Enterprise. See Minimum requirements for installing and
using SupportAssist Enterprise on page 14.
Steps
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
● Type chmod 744 supportassist_1.x.x.bin and press Enter.
● Type chmod +x supportassist_1.x.x.bin and press Enter.
4. Type ./supportassist_1.x.x.bin silent and press Enter.
Next steps
(Optional) Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration of
SupportAssist Enterprise.
CAUTION:
Completing the registration is a prerequisite to experience the full benefits of SupportAssist
Enterprise. Without registration, you can only use SupportAssist Enterprise to manually start the collection and
upload of system information from your devices to Dell. Until registration is completed, SupportAssist
Enterprise can neither monitor your devices for hardware issues nor automatically collect system information.
Migrating to SupportAssist Enterprise
If you are already using Dell SupportAssist for Servers, you can migrate to SupportAssist Enterprise. When you migrate to
SupportAssist Enterprise, the devices, cases, collections, user groups, and settings are migrated. Before you migrate, download
the SupportAssist Enterprise Windows or Linux installer package depending on the operating system installed on the server. The
following sections provide the information required to migrate from SupportAssist for Servers to SupportAssist Enterprise.
NOTE:
If auto update is enabled in SupportAssist for Servers version 1.2 or 1.3, you may be automatically migrated to
SupportAssist Enterprise. For instructions to access SupportAssist Enterprise after the migration is complete, see Opening
the SupportAssist Enterprise user interface.
20 Getting started with SupportAssist Enterprise