Users Guide

Table 40. Error code appendix (continued)
Error code Error message Possible resolution
SA-4185 SupportAssist Enterprise is unable to collect system
information from the device name because of an
attempt to connect to the device is unsuccessful.
● Ensure SupportAssist Enterprise is updated with
the credentials of a user account that has root
privileges. See Configuring sudo access for
SupportAssist Enterprise (Linux) on page 108.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4190 SupportAssist Enterprise is unable to gather system
information from the device name because the SSL
encryption level of the device is set to 256 bit or
higher.
For troubleshooting steps, see Unable to gather
system information on page 119.
SA-4500 SupportAssist Enterprise is unable to send the
collected system information from the device name
because the receiving server hosted by Dell is
unreachable.
To retry collecting the system information, select the
device and click Start Collection. If the problem
persists, contact Dell Technical Support for
assistance.
SA-4501
SA-4502
SupportAssist Enterprise is unable to collect system
information from the device name because of an
unknown error.
To retry collecting the system information, select the
device and click Start Collection. If the problem
persists, contact Dell Technical Support for
assistance.
SA-4511
SA-4512
SA-15000
SA-15001
SA-15002
SupportAssist Enterprise is unable to send the
collected system information from the device name
because of an unknown error.
● Perform Network Connectivity Test and ensure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
SA-15011
SA-15012
SupportAssist Enterprise is unable to send the
collected system information from the device name
because of an unknown error.
● Perform Network Connectivity Test and ensure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4513
SA-15013
SupportAssist Enterprise is unable to send the
collected system information from the device name
because of an invalid file token.
● Perform Network Connectivity Test and ensure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4514
SA-15014
SupportAssist Enterprise is unable to send the
collected system information from the device name
because the collection file is corrupted.
● Perform Network Connectivity Test and ensure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4521
SA-15021
SupportAssist Enterprise is unable to send the
collected system information from the device name
because the proxy server is not reachable.
● Verify the proxy server settings in SupportAssist
Enterprise.
● Ensure that the proxy server is reachable.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact your network
administrator for assistance.
Error code appendix 163