Users Guide

● Your company utilizes an SMTP server, but the SMTP server settings are either not configured or configured
incorrectly.
The following table provides information about the items displayed in the SMTP Settings page.
Table 37. SMTP Settings
Field Description
Enable Email Notification Select this option to enable configuring the email server
settings.
Host Name / IP Address View or edit the email server address or name.
Port View or edit the email server port number.
Requires Authentication Select this option if the email server requires
authentication.
User Name View or edit the user name required to connect to the email
server.
Password Edit the password required to connect to the email server.
Use SSL Select this option to use secure communication for sending
emails.
Related tasks
Configuring SMTP server settings on page 75
Network Connectivity Test
The Network Connectivity Test page allows you to test SupportAssist Enterprise connectivity to the dependent network
resources.
At the top of the Network Connectivity Test page, the navigation trail is displayed. You can click Home on the navigation trail
to go to the Devices page.
The following table describes the fields displayed on the Network Connectivity Test page.
Table 38. Connectivity Test
Field Description
Check box Select the appropriate check boxes to test the connectivity status you want to verify.
Test Displays the dependent network resources that you can test. The available options are:
● Internet Connectivity
● SMTP Server
● Dell FTP Server
● Dell Upload Server
● SupportAssist Server
Description Describes the purpose of each test.
Connectivity Status Displays an icon and a message that indicates the connectivity status. The possible
statuses are:
● Not Configured (applicable only for the SMTP Server test) — The SMTP
server settings are not configured in SupportAssist Enterprise. If your company
utilizes an SMTP server (email server), Dell recommends that you configure SMTP
Settings in SupportAssist Enterprise.
●
In Progress — The connectivity test is in progress.
SupportAssist Enterprise user interface 151