Users Guide

Table 36. Contact Information (continued)
Field Description
Primary Select this option to view the primary contact information.
Secondary Select this option to view the secondary contact
information.
First Name View or edit the first name of the primary or secondary
contact.
Last Name View or edit the last name of the primary or secondary
contact.
Phone View or edit the phone number of the primary or secondary
contact.
Alternate Phone View or edit the alternate phone number of the primary or
secondary contact.
Email View or edit the email address of the primary or secondary
contact.
Country View or select the country.
Preferred Contact Method Select the preferred contact method. The available options
are:
● Phone
● Email
Preferred Contact Hours View or edit the preferred hours at which Dell Technical
Support can contact your primary or secondary contact in
case of any issues with the monitored devices.
Time Zone Select the time zone of the primary or secondary contact.
Parts Dispatch (Optional)
Address
City/Town
Country
State/Province/Region
Postal Code
View or edit the address to which a replacement part must
be dispatched.
CNPJ
IE
For Brazil only: View or edit the CNPJ and IE number of
your company.
Related tasks
Viewing and updating the contact information on page 67
SMTP Settings
The SMTP Settings page enables you to configure the SMTP server (email server) settings. If your company utilizes an SMTP
server, Dell recommends that you configure the SMTP server settings.
At the top of the SMTP Settings page, the navigation trail is displayed. You can click Home on the navigation trail to go to the
Devices page.
NOTE:
SupportAssist Enterprise utilizes the SMTP server to send you device status and connectivity status email
notifications. You will not receive those email notifications if:
● Your company does not utilize an SMTP server
150 SupportAssist Enterprise user interface