Users Guide

Table 2. Hardware requirements
Hardware For data collection
only from a single
device
For monitoring and
data collection from
up to 20 devices
For monitoring and
data collection from
up to 100 devices
For monitoring and
data collection from
up to 300 devices
Processor 1 core 2 cores 4 cores 4 cores
Installed memory
(RAM)
4 GB 4 GB 8 GB 8 GB
Hard drive (free space) 1 GB 4 GB 12 GB 32 GB
NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist
Enterprise on server that meets the specified hardware requirements. Periodic collections (required for ProSupport Plus
reporting) from more than 100 devices may result in a high processor or memory utilization on the monitoring server. This
high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared
with other applications.
Software requirements
You can install SupportAssist Enterprise on a Dell PowerEdge server running a Windows or Linux operating system. After
installing SupportAssist Enterprise, you can view the SupportAssist Enterprise user interface by using a web browser. The
following section provides information about the operating system requirements for installing and using SupportAssist
Enterprise.
Operating system requirements
The following sections provide the list of Windows and Linux operating systems that support the installation of SupportAssist
Enterprise.
Windows operating systems
NOTE: SupportAssist Enterprise can be installed only on 64-bit operating systems.
● Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
● Windows Server 2008 SP2 Standard, Enterprise, and Datacenter
● Windows Server 2012 R2 Standard and Datacenter
● Windows Server 2012 Standard, Essentials, and Datacenter
● Windows Server 2016 Standard, Essentials, and Datacenter
● Small Business Server 2008 Essentials and Standard
● Small Business Server 2011 Essentials and Standard
NOTE:
In Windows Server 2016, ensure that you select Internet Explorer as the default browser for opening SupportAssist
Enterprise.
NOTE: SupportAssist Enterprise can also be installed on a Microsoft Windows domain controller.
NOTE: Installation of SupportAssist Enterprise is not supported on Server Core and Windows Server 2016 Nano Server.
Linux operating systems
● Red Hat Enterprise Linux 7.x
● Red Hat Enterprise Linux 6.x
● Red Hat Enterprise Linux 5.x
● CentOS 7.x
● CentOS 6.x
● Novell SUSE Linux Enterprise Server 12 SP1
Getting started with SupportAssist Enterprise
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