Users Guide

Table 35. Preferences (continued)
Field Description
Collection Data Settings
Storage Center with Fluid File System Select Logs to collect logs from the device.
Server
● Select Software to collect software-related information
from the device.
● Select Logs to collect logs from the device.
NOTE: For information about the logs that are collected
by SupportAssist Enterprise, see the SupportAssist
Enterprise Version 2.0.50 Reportable Items document at
https://www.dell.com/serviceabilitytools.
Storage: Fluid File System (FluidFS) Select Logs to collect logs from the device.
Storage: Peer Storage (PS) / EqualLogic
● Select Diagnostic Data (Diags collection) to collect
diagnostic information from the device.
● Select Inter Array Connectivity Test (Ping Test) to
collect the ping test result from the device.
Storage: PowerVault Select Support Data to collect support data from the device.
Storage: Storage Center (SC) / Compellent Select Logs to collect logs from the device.
Identification Information Settings
Include identification information in data sent to Dell Select this option to allow sending identity information to Dell.
NOTE: If you clear this option, settings for the collection
of logs and diagnostic data under Collection Data
Settings are automatically disabled.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set all devices to maintenance mode.
While in maintenance mode, no new support cases are
opened.
Related tasks
Enabling or disabling automatic updates on page 71
Configuring email notification settings on page 74
Enabling or disabling the automatic collection of system information on case creation on page 78
Enabling or disabling the periodic collection of system information from all devices on page 78
Enabling or disabling the collection of identity information on page 81
Enabling or disabling global-level maintenance mode on page 60
Contact Information
The Contact Information page enables you to view and edit the primary and secondary contact information. The following
table provides information about the items displayed in the Contact Information page.
At the top of the Contact Information page, the navigation trail is displayed. You can click Home on the navigation trail to go
to the Devices page.
NOTE: It is mandatory to provide information for all fields, except the alternate phone number.
Table 36. Contact Information
Field Description
Company View or edit the company name.
SupportAssist Enterprise user interface 149