Users Guide

Table 32. Collection overview pane (continued)
Field Description
Service Tag A unique, alphanumeric identifier that allows Dell to
individually recognize each Dell device.
Collection status The status of the collection from the device.
View Collection (for server collections only) Click to open a collection from a server in the
Configuration Viewer.
Download Collection (for storage, networking, chassis, and
multiple-device collections only)
Click to download the collection as a .zip file.
Settings
The Settings tab enables you to configure the options available in SupportAssist Enterprise. You can point to the Settings tab
and click the available options to access the following pages:
● Collection Schedules — To configure the schedule for the periodic collection of system information for each device type.
● Proxy Settings — To configure the settings of the proxy server available in your environment. This setting is required only
if the server where SupportAssist Enterprise is installed connects to the internet through a proxy server.
● Preferences — To configure your preferences for the following: automatic update, data collection, email notification,
recommendation report, and maintenance mode.
● Contact Information — To view and update your company's primary and secondary SupportAssist Enterprise contacts.
● SMTP Settings — To configure the details of the SMTP server utilized by your company. This setting is applicable only if
your company utilizes an SMTP server. If you company does not utilize an SMTP server, you may not receive certain email
notifications from SupportAssist Enterprise.
Related references
Collection Schedules on page 146
Proxy Settings on page 147
Preferences on page 148
Contact Information on page 149
SMTP Settings on page 150
Collection Schedules
The Collection Schedules page enables you to schedule the collection of system information from your devices.
At the top of the Collection Schedules page, the navigation trail is displayed. You can click Home on the navigation trail to go
to the Devices page.
The following table provides information about the fields displayed in the Collection Schedules page.
NOTE:
The options in the Collection Schedules page are only enabled if the On a regular schedule as specified in
Collection Schedules option is selected in the Preferences page.
NOTE: If your devices are covered under the ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for
Data Center service contract, when the On a regular schedule as specified in Collection Schedules option is not
selected, you will not receive some reporting information about your devices.
Table 33. Collection Schedules
Field Description
Device Type The available device type are:
● Chassis
● Fluid File System (FluidFS)
● iDRAC
● Networking
146 SupportAssist Enterprise user interface