Users Guide

Table 19. Devices page (continued)
Column name Description
● Unable to export collection — SupportAssist Enterprise is unable to process the collected
system information.
● Unable to send system information — SupportAssist Enterprise is unable to send the
collected system information to Dell.
●
Clearing System Event Log failed — SupportAssist Enterprise is unable to clear the
System Event Log or Embedded System Management logs on the device.
● Maintenance Mode — SupportAssist Enterprise has placed the device in automatic
maintenance mode because of an alert storm. No new support cases are created while the
device is in maintenance. For more information, see Understanding maintenance mode.
NOTE: The error status may be displayed as a link that you can click to view a description of
the issue and the possible resolution steps.
You can choose to refine the displayed devices based on the device type, device group, or other criteria. The following are the
available options for refining the displayed data:
● Device Type
○ Server
○ Storage
○ Networking
○ Chassis
● Groups
○ Default
○ Staging
○ Custom groups
NOTE: You can also use the filter icon
available in the column headers to refine the displayed data based on a specific
keyword.
The Devices page also display the following panes based on your actions:
● Device overview pane — When only a single device is selected. See Device overview pane.
● Device Import pane — When you import multiple devices by using a .csv file. See Device Import pane.
● Multiple Device Collection pane — When a multiple device collection is in progress. See Multiple Device Collection pane.
Related tasks
Adding devices on page 27
Editing device credentials on page 63
Deleting a device on page 72
Enabling or disabling device-level maintenance mode on page 60
Installing or upgrading OMSA by using SupportAssist Enterprise on page 64
Checking support cases for a specific device on page 51
Filtering the displayed data on page 50
Clearing the data filter on page 51
Sorting the displayed data on page 51
Add Single Device or Import Multiple Devices window
The Add Single Device or Import Multiple Devices window allows you to add devices.
You can choose from one of the following options to add devices:
● Single device (default) — To add a single device.
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SupportAssist Enterprise user interface