Users Guide

Table 19. Devices page (continued)
Column name Description
Model Model of the device. For example, PowerEdge M820.
Status Displays the status of the SupportAssist Enterprise functionality on the device, and the date and
time the status was generated. The status can be categorized as follows:
Informational status
● OK — The device is configured correctly for SupportAssist Enterprise functionality.
●
Installing OMSA — Installation or upgrade of Dell OpenManage Server Administrator
(OMSA) is in progress.
●
Configuring SNMP — Configuring the SNMP settings of the device is in progress.
●
Clearing System Event Log — Clearing of the System Event Log is in progress.
● System Event Log cleared — System Event Log has been cleared successfully.
Warning status
●
OMSA not installed — OMSA is not installed on the device.
● SNMP not configured; OMSA not latest — SNMP settings of the device is not
configured and the OMSA version installed on the device is prior to the recommended version of
OMSA for SupportAssist Enterprise.
● SNMP not configured — SNMP settings of the device is not configured.
● New version of OMSA available — A newer version of OMSA is available for installation
on the device.
● OMSA installed, reboot the added device — Installation of OMSA is complete on the
device. Restart the device for the changes to take effect.
Error status
●
Unable to add device — SupportAssist Enterprise has placed the device in the Staging
group because the device did not meet certain prerequisites. For more information on the
Staging group, see Predefined device groups.
●
Unable to configure SNMP — SupportAssist Enterprise is unable to configure the SNMP
trap destination of the device.
●
Unable to verify SNMP configuration — SupportAssist Enterprise is unable to verify the
SNMP configuration of the iDRAC.
●
Unable to install OMSA — Installation of OMSA could not be completed.
●
OMSA not supported — Installation of OMSA is not supported.
●
Unable to reach device — SupportAssist Enterprise is unable to communicate with the
device.
● Authentication failed — SupportAssist Enterprise cannot log in to the device.
●
Unable to gather system information — SupportAssist Enterprise is unable to collect
system information from the device.
● Insufficient storage space to gather system information — The server where
SupportAssist Enterprise is installed does not have sufficient space to gather system information
from the device.
SupportAssist Enterprise user interface
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