Users Guide

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Steps

1. In the iDRAC web console, click Overview > Server > Logs Page.

2. Click Clear Log.

Clearing the System Event Log by using OMSA

Prerequisites

Ensure that you are logged in to OMSA with administrative privileges.

About this task

If OMSA is installed on the device, you can perform the following steps to clear the System Event Log.

NOTE: If you want to clear the System Event Log using the CLI, log in to the device and run the following command from a

command prompt (Windows) or terminal (Linux): omconfig system esmlog action=clear

NOTE: If the device is running VMware ESX, log in to OMSA from another remote device using the Server Administrator

Managed System Login option, and then perform the following steps.

Steps

1. In OMSA, perform one of the following, depending on the type of server:

● If the device is a modular server, click Modular Enclosure > Server Module.

● If the device is not a modular server, click System > Main System Chassis.

2. Click the Logs tab.

3. Click Clear Log.

Maintenance mode

If a device displays the Maintenance Mode status:

● Ensure that the issue with the device is resolved.

● If more time is required to resolve the issue, you may place the device in manual maintenance mode. See Enabling or

disabling device-level maintenance mode.

● If required, you may place SupportAssist Enterprise in maintenance mode. See Enabling or disabling global-level maintenance

mode.

Auto update

If the auto update is unsuccessful:

1. Perform the network connectivity test and ensure that connectivity to the Dell FTP server is successful. See Performing the

connectivity test.

2. Click the Update Available banner and try installing the update again.

Unable to edit device credentials

If an error message is displayed stating that SupportAssist Enterprise is unable to edit the credentials of a device:

● Verify if the device is reachable from the server where SupportAssist Enterprise is installed.

● Verify if the device credentials (user name and password) you provided are correct.

Servers

● If you are editing the credentials of a device running a Windows operating system:

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Troubleshooting