Users Guide

Getting started with SupportAssist
Enterprise
Dell EMC SupportAssist Enterprise automates technical support from Dell for your Dell devices. Depending on your requirement,
you can install and set up SupportAssist Enterprise to automate technical support for one or more of your devices.
Topics:
• Setting up SupportAssist Enterprise for the local system
• Setting up SupportAssist Enterprise for remote devices
• Evaluating SupportAssist Enterprise
• Downloading the SupportAssist Enterprise installation package
• Minimum requirements for installing and using SupportAssist Enterprise
• Installing SupportAssist Enterprise
• Migrating to SupportAssist Enterprise
• Using SupportAssist Enterprise without registration
• Registering SupportAssist Enterprise
• Setting up an SELinux enabled system to receive alerts
• Opening the SupportAssist Enterprise user interface
• Logging in to SupportAssist Enterprise
• Logging out of SupportAssist Enterprise
Setting up SupportAssist Enterprise for the local
system
Installing SupportAssist Enterprise enables you to start the collection and upload of system information from the local system
(server where SupportAssist Enterprise is installed). To allow SupportAssist Enterprise to monitor the local system for hardware
issues, you must complete the registration and perform additional tasks.
To set up SupportAssist Enterprise for the local system:
1. Download the SupportAssist Enterprise installation package. See Downloading the SupportAssist Enterprise installation
package.
2. Review the requirements for installing SupportAssist Enterprise. See Minimum requirements for installing and using
SupportAssist Enterprise.
3. Perform one of the following:
● Install SupportAssist Enterprise. See Installing SupportAssist Enterprise.
● If you are already using Dell SupportAssist for Servers, migrate to SupportAssist Enterprise. See Migrating to
SupportAssist Enterprise.
4. (Optional) Complete the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
CAUTION:
Completing the registration is a prerequisite to experience the full benefits of SupportAssist
Enterprise. Without registration, you can only use SupportAssist Enterprise to manually start the collection
and upload of system information from your devices to Dell. Until registration is completed, SupportAssist
Enterprise can neither monitor your devices for hardware issues nor automatically collect system
information.
5. Perform the following if you want SupportAssist Enterprise to monitor the local system for hardware issues:
a. Install or upgrade Dell OpenManage Server Administrator (OMSA) on the local system. See Installing or upgrading OMSA
by using SupportAssist Enterprise.
b. Configure the SNMP settings of the local system. See Configuring SNMP settings by using SupportAssist Enterprise.
c. Enable SupportAssist Enterprise to monitor hardware issues that may occur on the local system. See Enabling or disabling
monitoring of a device.
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12 Getting started with SupportAssist Enterprise