Users Guide
设备关联............................................................................................................................................................................. 101
检测已连接存储设备中的硬件问题..............................................................................................................................101
支持 Dell OEM 服务器.....................................................................................................................................................101
安装 Net-SNMP（仅 Linux）........................................................................................................................................101
配置 SupportAssist Enterprise (Linux) 的 sudo 访问权限.....................................................................................102
确保 SupportAssist Enterprise 应用程序和 SupportAssist 服务器之间的通信成功....................................... 102
访问 SupportAssist Enterprise 应用程序日志.......................................................................................................... 103
事件风暴处理....................................................................................................................................................................103
访问上下文相关帮助.......................................................................................................................................................103
查看 SupportAssist Enterprise 产品信息...................................................................................................................103
卸载 SupportAssist Enterprise..................................................................................................................................... 104
卸载 SupportAssist Enterprise (Windows)..........................................................................................................104
卸载 SupportAssist Enterprise (Linux)................................................................................................................. 104
在无提示模式下卸载 SupportAssist Enterprise (Linux)...................................................................................105
识别 Dell PowerEdge 服务器的代系........................................................................................................................... 105
Chapter 15: 故障排除.................................................................................................................. 106
安装 SupportAssist Enterprise .................................................................................................................................... 106
SupportAssist Enterprise 注册..................................................................................................................................... 106
打开 SupportAssist Enterprise 用户界面................................................................................................................... 107
登录 SupportAssist Enterprise .................................................................................................................................... 107
无法添加设备....................................................................................................................................................................107
导入多个设备....................................................................................................................................................................109
未安装 OMSA.................................................................................................................................................................... 110
未配置 SNMP.................................................................................................................................................................... 110
有新版本的 OMSA 可用..................................................................................................................................................110
无法配置 SNMP................................................................................................................................................................110
无法验证 SNMP 配置......................................................................................................................................................110
无法安装 OMSA.................................................................................................................................................................111
无法验证 OMSA 版本.......................................................................................................................................................111
不支持 OMSA.....................................................................................................................................................................111
无法访问设备..................................................................................................................................................................... 111
无法收集系统信息............................................................................................................................................................ 112
没有足够的存储空间来收集系统信息..........................................................................................................................114
无法导出集合.....................................................................................................................................................................114
无法发送系统信息............................................................................................................................................................ 114
身份验证失败.....................................................................................................................................................................114
清除系统事件日志失败................................................................................................................................................... 115
通过使用 iDRAC 清除系统事件日志...................................................................................................................... 115
通过使用 OMSA 清除系统事件日志...................................................................................................................... 116
维护模式............................................................................................................................................................................. 116
自动更新............................................................................................................................................................................. 116
无法编辑设备凭据............................................................................................................................................................ 116
自动创建案例.....................................................................................................................................................................117
计划任务............................................................................................................................................................................. 117
SupportAssist 服务.......................................................................................................................................................... 118
验证 SupportAssist 服务状态 (Windows).............................................................................................................118
验证 SupportAssist 服务状态 (Linux)....................................................................................................................118
其他服务............................................................................................................................................................................. 119
安全性................................................................................................................................................................................. 119
6
Contents