Support Matrix

Table 7. Hypervisors (continued)

Model Remote monitoring and

case creation

Automatic collection of

system information

ProSupport Plus

reporting

ESXi 5.0 U3 Yes* Yes —

ESXi 5.1 Yes* Yes —

ESXi 5.5 Yes* Yes —

ESXi 5.5 U1 Yes* Yes —

ESXi 5.5 U2 Yes* Yes —

ESXi 5.5 U3 Yes* Yes —

ESXi 6.0 Yes* Yes —

ESXi 6.0 U1 Yes* Yes —

ESXi 6.0 U3 Yes* Yes —

ESXi 6.5 Yes* Yes —

ESXi 6.5 U1 Yes* Yes —

Citrix XenServer 6.0 No Yes —

Citrix XenServer 6.2 Yes* Yes —

Citrix XenServer 6.5 Yes* Yes —

Citrix XenServer 7.0 No Yes —

Citrix XenServer 7.2 Yes* Yes —

Microsoft Server 2008 SP2 Hyper-V Yes Yes —

Microsoft Server 2008 R2 SP1 Hyper-

Yes Yes —

Microsoft Server 2008 R2 Hyper-V Yes Yes —

Microsoft Server 2012 Hyper-V Yes Yes —

Microsoft Server 2012 R2 Hyper-V Yes Yes —

Microsoft Server 2016 Hyper-V Yes Yes —

Windows Storage Server 2008 SP2 Yes Yes —

* Remote monitoring and case creation are supported only if OMSA is installed and the SNMP settings are configured on the

hypervisor. SupportAssist Enterprise does not support the installation of OMSA and configuration of SNMP settings on the

hypervisor. Therefore, you must manually download and install the supported version of OMSA and configure the SNMP settings

on the hypervisor.

Table 8. Supported protocols and ports for hypervisors

Model Collection protocol Ports used

ESX 4.0 SSH and VMware SDK 22 and 443

ESXi 4.0 SSH and VMware SDK 22 and 443

ESXi 4.0 U3 SSH and VMware SDK 22 and 443

ESXi 4.1 SSH and VMware SDK 22 and 443

ESX 4.1 U3 SSH and VMware SDK 22 and 443

ESXi 4.1 U3 SSH and VMware SDK 22 and 443

ESXi 5.0 SSH and VMware SDK 22 and 443

ESXi 5.0 U3 SSH and VMware SDK 22 and 443

Overview 9