Support Matrix

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x

Table 4. Remote Access Controllers (continued)

Model Remote monitoring and

case creation

Automatic collection of

system information

ProSupport Plus

reporting

iDRAC8 Yes Yes Yes

iDRAC9 Yes Yes Yes

Supported web-scale converged appliances

NOTE: Monitoring of web-scale converged appliances is supported only if the appliances are added in SupportAssist

Enterprise by selecting the Device type as iDRAC.

Table 5. Web-scale converged appliances

Model Remote monitoring and

case creation

Automatic collection of

system information

ProSupport Plus

reporting

XC430 Yes Yes Yes

XC630 Yes Yes Yes

XC730 Yes Yes Yes

XC6320 Yes Yes Yes

XC720XD Yes Yes Yes

XC730XD Yes Yes Yes

Supported Datacenter Scalable Solutions

NOTE:

Monitoring of Datacenter Scalable Solutions is supported only if the devices are added in SupportAssist Enterprise

by selecting the Device type as iDRAC.

Table 6. Datacenter Scalable Solutions

Model Remote monitoring And

case creation

Automatic collection of

system information

ProSupport Plus

reporting

DSS 1500 Yes Yes —

DSS 1510 Yes Yes —

DSS 2500 Yes Yes —

Supported hypervisors

Table 7. Hypervisors

Model Remote monitoring and

case creation

Automatic collection of

system information

ProSupport Plus

reporting

ESX 4.0 Yes* Yes —

ESXi 4.0 Yes* Yes —

ESXi 4.0 U3 Yes* Yes —

ESX 4.1 U3 Yes* Yes —

ESXi 4.1 Yes* Yes —

ESXi 4.1 U3 Yes* Yes —

ESXi 5.0 Yes* Yes —

8 Overview