Support Matrix

Table 41. Network port requirements on remote devices
Device Type Port Usage
Server /
Hypervisor
22 To collect system information from devices running a Linux operating system
135 To collect system information from devices running a Linux Windows operating system
443 For Secure Socket Layer (SSL), WS-Man, and VMware web services communication
1311 For OMSA communication
iDRAC 443 For Secure Socket Layer (SSL) and WS-Man communication
623 For IPMI communication with iDRACs that are present in a Microsoft Azure Stack
environment
Storage PS
Series or
EqualLogic
22 To collect system information
Storage MD
Series or
PowerVault
2463 To collect system information
Storage SC
Series or
Compellent
443 To collect system information
Fluid File System
(FluidFS)
22 and 44421 To collect system information
Networking 22 To collect system information
Chassis 22 To collect system information
Software 22 To collect system information from a device running HTI Kit for VMware
443 To collect system information from a device running VMware vCenter
135 To collect system information from a device running SCVMM
135 To collect system information from a device running SAN HQ
Solution 443 To collect system information from a Web-Scale converged appliance
SupportAssist Enterprise capabilities available with
Dell service contracts
The following table provides a comparison of the SupportAssist Enterprise capabilities available with the ProSupport,
ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts.
NOTE:
Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise for your Dell
devices. For information on registering SupportAssist Enterprise, see "Registering SupportAssist Enterprise" in the
SupportAssist Enterprise Version 1.2 User's Guide at Dell.com/ServiceabilityTools.
Table 42. SupportAssist Enterprise capabilities and Dell service contracts
SupportAssist
Enterprise capability
Description Basic
Hardware
ProSupport ProSupport
Plus,
ProSupport
Flex for Data
Center, or
ProSupport
One for Data
Center
Proactive detection of
hardware failures
SupportAssist Enterprise receives alerts for
hardware events that occur in monitored
32 Overview