Support Matrix

● The server where the Remote Collector is set up must be able to communicate with the SupportAssist server hosted by Dell
over HTTPS protocol.
● The Remote Collector must be able to connect to the following destinations:
○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is
uploaded.
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files
greater than 10 MB in size are uploaded.
The following table lists the network bandwidth requirements for collecting system information from devices.
Table 39. Network bandwidth requirements
Requirement Minimum LAN bandwidth* Minimum WAN bandwidth**
For collection of system
information from a single device
10 Mbps 5 Mbps
For collection of system
information from up to 20 devices
0.5 Gbps 10 Mbps
For collection of system
information from up to 100 devices
0.5 Gpbs 10 Mbps
For collection of system
information from up to 300
devices
0.5 Gpbs 10 Mbps
For collection of system
information from up to 1000
devices
1 Gpbs 20 Mbps
For collection of system
information from up to 4000
devices
1 Gpbs 20 Mbps
* Network bandwidth required for collecting system information from devices within a single site.
** Network bandwidth required for collecting system information from devices that are distributed across multiple sites.
The following table lists the ports that must be open on the server where the Remote Collector is set up.
Table 40. Network port requirements on the server where the Remote Collector is set up
Port Direction Usage
22 Out For configuring the remote system running a Linux operating system and for collecting
system information
80 Out For HTTP communication
135 Out For configuring the remote system running Windows (WMI) and to collect system
information
162 In For receiving alerts (SNMP traps) from remote devices
443 Out For Secure Socket Layer (SSL) communication and WS-Man communication
1311 Out For Dell OpenManage Server Administrator (OMSA) communication
5700 In For opening SupportAssist Enterprise securely (HTTPS) from a remote system
5701, 5702, 5703,
and 5704
In For collecting system information from devices
5706 In For IPMI communication with iDRACs that are present in a Microsoft Azure Stack
environment
61616 In For processing SupportAssist Enterprise tasks
The following table lists the ports that must be open on remote devices that you want to monitor or collect system information
by using SupportAssist Enterprise.
Overview
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