Support Matrix

The following table provides a summary of the minimum hardware requirements on the server where you want to install
SupportAssist Enterprise.
Table 33. Hardware requirements for installing and using SupportAssist Enterprise
Requirement Processor Installed memory (RAM) Hard drive (free space)
For collection of system
information from a single
device
1 core 4 GB 1 GB
For monitoring and collection
of system information from up
to 20 devices
2 cores 4 GB 4 GB
For monitoring and collection
of system information from up
to 100 devices
4 cores 8 GB 12 GB
For monitoring and collection
of system information from up
to 300 devices
4 cores 8 GB 32 GB
For monitoring and collection
of system information from up
to 1000 devices
8 cores 8 GB 60 GB
For monitoring and collection
of system information from up
to 4000 devices
8 cores 16 GB 90 GB
NOTE: You can extend the monitoring and collection capabilities of SupportAssist Enterprise for up to 15,000 devices by
setting up multiple remote collectors.
NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist
Enterprise on server that meets the specified hardware requirements. Periodic collections (required for ProSupport Plus
reporting) from more than 100 devices may result in a high processor or memory utilization on the monitoring server. This
high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared
with other applications.
The following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise
for performing multiple device collections.
Table 34. Hardware requirements for performing multiple device collections
Requirement Processor Installed memory (RAM) Hard drive (free space)
For performing a multiple
device collection from up to
30 devices
2 cores 4 GB 8 GB
For performing a multiple
device collection from up to
50 devices
4 cores 8 GB 15 GB
For performing a multiple
device collection from up to
100 devices
8 cores 8 GB 25 GB
For performing a multiple
device collection from up to
300 devices
8 cores 16 GB 75 GB
NOTE: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result in
high system resource utilization at irregular intervals.
26 Overview