Support Matrix

for OEM-ready devices. OEM-ready devices are classified in the SupportAssist Enterprise user interface and ProSupport Plus
reports under the re-branded name. For some OEM devices, the model name may be blank in the SupportAssist Enterprise user
interface and ProSupport Plus reports.
Automatic case creation is supported through Dell EMC Enterprise Technical Support and not available for other support case
service request management systems.
As with any system that is modified for custom solutions, it is recommended that all SupportAssist Enterprise features are
validated to ensure proper operation with those modifications.
OMSA version recommended for SupportAssist
Enterprise
For monitoring a server that you have added in SupportAssist Enterprise by using the Device Type as Server / Hypervisor,
the Dell OpenManage Server Administrator (OMSA) agent must be installed and running on the device. The following sections
list the recommended version of OMSA that must be installed on such servers. The recommended version of OMSA may vary
depending on the generation of the server and the operating system running on the server. SupportAssist Enterprise supports
the automatic download and installation of OMSA on the operating systems listed in the following sections.
NOTE: SupportAssist Enterprise depends on the OMSA agent for monitoring a server only if you have added the server by
using the Device Type as Server / Hypervisor. 12th and later generation of PowerEdge servers can be monitored through
the iDRAC, without the need to have OMSA installed.
NOTE: For information on the minimum requirements for installing OMSA on a device, see the “Installation Requirements”
section in the appropriate OpenManage Server Administrator Installation Guide at Dell.com/OpenManageManuals.
Microsoft Windows
Table 30. Windows operating system and recommended OMSA version
PowerEdge server
generation
Operating system running on the device Recommended
OMSA version
11th to 14th Microsoft Windows Server 2016 Standard, Essentials, and Datacenter 9.1
Microsoft Windows Server 2012 Standard, Essentials, and Datacenter 9.1
Microsoft Windows Server 2012 R2 Standard and Datacenter 9.1
Microsoft Windows Server Core 2012 9.1
Microsoft Windows Server Core 2012 R2 9.1
Microsoft Windows Server Core 2016 9.1
10th Microsoft Windows Server 2008 R2 SP1 (64-bit) Standard, Enterprise,
and Datacenter
8.5
Microsoft Windows Server 2012 Standard, Essentials, and Datacenter 8.5
Microsoft Windows Server 2012 R2 Standard and Datacenter 8.5
9th Microsoft Windows Server 2008 R2 (64-bit) 7.4
Microsoft Windows Server 2008 SP1 7.4
Microsoft Windows Server 2008 (32-bit and 64-bit) 7.4
Microsoft Windows Server 2008 SP2 7.4
Microsoft Windows Small Business Server 2011 7.4
Microsoft Windows Storage Server 2008 SP2 7.4
Microsoft Windows Server 2012 7.4
Microsoft Windows Server 2012 R2 7.4
Overview 23