Support Matrix

Supported network attached storage (NAS) devices
Table 15. NAS devices
Model Remote monitoring and
case creation
Automatic collection of
system information
ProSupport Plus reporting
Storage SC Series
FS8600* No Yes —
FS8610i No Yes —
Storage PS Series
FS7500* No Yes —
FS7600* No Yes —
FS7610* No Yes —
Storage MD Series
NX3500* No Yes —
NX3600* No Yes —
NX3610* No Yes —
* Inventory and addition of the NAS device is not supported through the OpenManage Essentials adapter. To enable
SupportAssist Enterprise capabilities for the device, add the device directly in SupportAssist Enterprise.
Table 16. Supported protocols, ports, and firmware version for NAS devices
Model Collection protocol Ports used Latest supported
firmware version
Storage SC Series
FS8600 SSH2, FTP, and SSH2 22 and 44421 6.0
FS8610i SSH2, FTP, and SSH2 22 and 44421 6.0
Storage PS Series
FS7500 SSH2 and FTP 22 and 44421 4.0
FS7600 SSH2 and FTP 22 and 44421 4.0
FS7610 SSH2 and FTP 22 and 44421 4.0
Storage MD Series
NX3500 SSH2 and FTP 22 and 44421 3.0
NX3600 SSH2 and FTP 22 and 44421 3.0
NX3610 SSH2 and FTP 22 and 44421 3.0
Supported networking devices
Supported Dell Networking devices
NOTE:
Remote monitoring and case creation are supported only if SNMP settings are configured on the networking device.
SupportAssist Enterprise does not support the configuration of SNMP settings on the networking device. Therefore, you
must manually configure the SNMP settings on the networking device.
14 Overview