Support Matrix

NOTE: For Storage SC Series devices, SupportAssist Enterprise only supports multiple-device collections for the

deployment purpose. Remote monitoring, case creation, and periodic collection of system information from Storage SC

Series devices is supported through the SupportAssist solution that is available on the device when using Dell Storage

Manager SupportAssist feature.

NOTE: Remote monitoring and case creation is supported on SC200, SC220, SC280, SC100, SC120, SC180, SC400,

SC420, SC360, SC460, and SC480 expansion enclosures by using Dell Storage Manager.

Table 13. Supported Storage SC Series devices

Model Remote monitoring and

case creation

Automatic periodic data

collection

ProSupport Plus reporting

SCv2000 No No No

SCv2020 No No No

SCv2080 No No No

SCv3000 No No No

SCv3020 No No No

SC4000 No No No

SC4020 No No No

SC5020 No No No

SC7020 No No No

SC8000 No No No

SC9000 No No No

Table 14. Supported protocol, port, and firmware version for Supported Storage SC Series devices

Model Collection protocol Port used Latest supported

firmware version

SCv2000 REST 443 7.2

SCv2020* REST 443 7.2

SCv2080* REST 443 7.2

SCv3000 REST 443 7.2.11

SCv3020 REST 443 7.2.11

SC4000 REST 443 6.6.x and 6.7.x

SC4020 REST 443 7.2

SC5020 REST 443 7.2.11

SC7020 REST 443 7.2.11

SC8000 REST 443 6.6.5

SC9000 REST 443 6.6 and 6.7

* Support for this storage device has been assessed on the basis of SupportAssist Enterprise's compatibility with other similar

SC Series storage devices models.

Overview