SupportAssist Enterprise Version 1.2.1 with Device Configuration 1.2.2 Support Matrix March 2018 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Overview SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
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Supported PowerEdge C-Series servers Table 2.
Table 4. Remote Access Controllers (continued) Model Remote monitoring and case creation Automatic collection of system information ProSupport Plus reporting iDRAC8 Yes Yes Yes iDRAC9 Yes Yes Yes Supported web-scale converged appliances NOTE: Monitoring of web-scale converged appliances is supported only if the appliances are added in SupportAssist Enterprise by selecting the Device type as iDRAC. Table 5.
Table 7. Hypervisors (continued) Model Remote monitoring and case creation Automatic collection of system information ProSupport Plus reporting ESXi 5.0 U3 Yes* Yes — ESXi 5.1 Yes* Yes — ESXi 5.5 Yes* Yes — ESXi 5.5 U1 Yes* Yes — ESXi 5.5 U2 Yes* Yes — ESXi 5.5 U3 Yes* Yes — ESXi 6.0 Yes* Yes — ESXi 6.0 U1 Yes* Yes — ESXi 6.0 U3 Yes* Yes — ESXi 6.5 Yes* Yes — ESXi 6.5 U1 Yes* Yes — Citrix XenServer 6.0 No Yes — Citrix XenServer 6.
Table 8. Supported protocols and ports for hypervisors (continued) Model Collection protocol Ports used ESXi 5.1 SSH and VMware SDK 22 and 443 ESXi 5.5 SSH and VMware SDK 22 and 443 ESXi 5.5 U1 SSH and VMware SDK 22 and 443 ESXi 5.5 U2 SSH and VMware SDK 22 and 443 ESXi 5.5 U3 SSH and VMware SDK 22 and 443 ESXi 6.0 SSH and VMware SDK 22 and 443 ESXi 6.0 U1 SSH and VMware SDK 22 and 443 ESXi 6.0 U3 SSH and VMware SDK 22 and 443 ESXi 6.5 SSH and VMware SDK 22 and 443 ESXi 6.
Table 9. Storage PS Series devices (continued) Model Remote monitoring and case creation Automatic collection of system information ProSupport Plus reporting PS4210 Yes Yes Yes PS6000 Yes Yes Yes PS6010 Yes Yes Yes PS6100 Yes Yes Yes PS6110 Yes Yes Yes PS6210 Yes Yes Yes PS65X0 Yes Yes Yes PS6500 Yes Yes Yes PS6510 Yes Yes Yes PS6610 Yes Yes Yes Table 10.
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NOTE: For Storage SC Series devices, SupportAssist Enterprise only supports multiple-device collections for the deployment purpose. Remote monitoring, case creation, and periodic collection of system information from Storage SC Series devices is supported through the SupportAssist solution that is available on the device when using Dell Storage Manager SupportAssist feature.
Supported network attached storage (NAS) devices Table 15.
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Table 18. Supported protocol, port, and firmware version for Networking devices (continued) Model Collection protocol Port used Latest supported firmware version FN IOA SSH2 22 9.13 MXL 10/40 GbE SSH2 22 9.13 N1100 SSH2 22 6.2 N1500 SSH2 22 6.3 N2000 SSH2 22 6.3 N2024 SSH2 22 6.3.9 N2100 SSH2 22 6.3 N3000 SSH2 22 6.2 N3024, N3024P, N3048, and N3048P SSH2 22 6.3 N3024F SSH2 22 6.3.9 N3100 SSH2 22 6.3 N4032F SSH2 22 6.3 S3048-ON SSH2 22 9.13 and OS10.
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Table 20. Supported protocols, ports, and firmware version for networking devices (continued) Model Collection protocol Ports used Latest supported firmware version 3524, 3524P, and 3548 SSH2 22 2 5424 and 5448 SSH2 22 2.0 5524 and 5548 SSH2 22 4.1 6224 and 6248 SSH2 22 3.3 7024, 7048, and 7024F SSH2 22 5.1 8024 and 8024F SSH2 22 5.1 8132 and 8164F SSH2 22 5.1 M6220 SSH2 22 5.1 M8024 SSH2 22 5.1 M8024-K SSH2 22 5.1 B8000 SSH2 22 v7.0.1 M8428-K SSH2 22 v6.3.
Supported Networking or Force10 devices Table 21.
Table 22. Supported protocol, port, and firmware version for Force10 devices (continued) Model Collection protocol Port used Latest supported firmware version S25 24P SSH2 22 8.2.1 S25 24T SSH2 22 8.2.1 S25 24V SSH2 22 8.2.1 S25N SSH2 22 8.2.1 S50N SSH2 22 8.2.1 S50 - 48T SSH2 22 8.2.1 S50 - 48TV SSH2 22 8.2.1 S50P SSH2 22 8.2.1 S55T SSH2 22 8.2.1 S60 - 44T SSH2 22 8.3.
* Inventory and addition of the networking device is not supported through the OpenManage Essentials adapter. To enable SupportAssist Enterprise capabilities for the device, add the device directly in SupportAssist Enterprise. Table 24. Supported protocol, port, and firmware version for other supported Networking devices Model Collection protocol Port used Latest supported firmware version M5424 SNMPv2 and SSH2 22 6.4.3h 300 SNMPv2 and SSH2 22 7.0.2e 5100 SNMPv2 and SSH2 22 7.
Table 26. Supported protocol, port, and firmware version for chassis (continued) Device Collection protocol Port used Latest supported firmware version PowerEdge FX2/FX2s SSH2 22 1.32 Supported storage module Table 27. Supported storage module Device Remote monitoring and case creation Automatic collection of system information ProSupport Plus reporting PowerEdge FD332 Yes Yes — Table 28.
for OEM-ready devices. OEM-ready devices are classified in the SupportAssist Enterprise user interface and ProSupport Plus reports under the re-branded name. For some OEM devices, the model name may be blank in the SupportAssist Enterprise user interface and ProSupport Plus reports. Automatic case creation is supported through Dell EMC Enterprise Technical Support and not available for other support case service request management systems.
Table 30. Windows operating system and recommended OMSA version (continued) PowerEdge server generation Operating system running on the device Recommended OMSA version Microsoft Windows Server 2008 R2 (64-bit) 7.4 Linux Table 31. Linux operating system and recommended OMSA version PowerEdge server generation Operating system running on the device Recommended OMSA version 11th to 14th Red Hat Enterprise Linux 7.4 (64-bit) 9.1 Red Hat Enterprise Linux 6.9 (64-bit) 9.
Table 31. Linux operating system and recommended OMSA version (continued) PowerEdge server generation Operating system running on the device Recommended OMSA version Red Hat Enterprise Linux 5.5 (32-bit and 64-bit) 6.5 * Automatic installation of OMSA through SupportAssist Enterprise is not supported on devices running Debian, Ubuntu, Citrix XenServer, VMware ESX, and ESXi. To allow SupportAssist Enterprise to detect hardware issues on these devices, you must manually download and install OMSA.
The following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist Enterprise. Table 33.
Software requirements You can install SupportAssist Enterprise on a supported Windows or Linux operating system. After installing SupportAssist Enterprise, you can view the SupportAssist Enterprise user interface by using a web browser. The following section provides information about the operating system requirements for installing and using SupportAssist Enterprise.
● Google Chrome 59 or later ● Microsoft Edge 38 or later NOTE: Transport Layer Security (TLS) version 1.1 or later must be enabled on the web browser. NOTE: To open SupportAssist Enterprise by using Internet Explorer: ● In the Security tab, enable Active Scripting. ● In the Advanced tab, enable Play animations in web pages. Network requirements The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and remote devices.
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● The server where the Remote Collector is set up must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol. ● The Remote Collector must be able to connect to the following destinations: ○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is uploaded. ○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files greater than 10 MB in size are uploaded.
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Table 42. SupportAssist Enterprise capabilities and Dell service contracts (continued) SupportAssist Enterprise capability Description Basic Hardware ProSupport ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center devices and proactively determines if the alerts indicate a hardware failure. Predictive detection of hardware failures* Intelligent analysis of data collected from a monitored device is used to predict hardware failures that may occur in future.
Table 43. Related documents Document title How to access the document SupportAssist Enterprise Version 1.2 Online Help Click the help icon in the SupportAssist Enterprise user interface. SupportAssist Enterprise Version 1.2 User's Guide 1. Visit Dell.com/ServiceabilityTools. 2. Click SupportAssist Enterprise Version 1.2. 3. Click Manuals. SupportAssist Enterprise Version 1.2 Quick Setup Guide SupportAssist Enterprise Version 1.2.1 with Device Configuration 1.2.
SupportAssist community You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist Enterprise community forum at Dell.com/SupportAssistGroup. Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.
